So, I (very) recently purchased Fibre Pro because I needed larger download limits than the home offering, and unlimited (I was previously on Business Gold) didn't exist in the Fiber speed, so i took Pro which gave 200GB as the best option.
Now I get an email saying that the Fibre now has an unlimited option! Eclipse has called it Lightspeed, in case we're too stupid to know its faster. So I ring up to get upgraded from my 200GB limit to that and I get told sorry, we can't do that. Not unless you cancel your existing provision and start a new one, which would cost £600(!)
Apparently the pro version can't be regraded because its classified as a business package. (This came as a bit of surprise as I was told to go whistle by support when I needed business class support, as it was a home offering. See my post on multiple IP addresses)
Really angry with Eclipse right now. I feel I've been missold my package, and am trapped now for 12 months because of a 'process issue' that won't let customers regrade, and i have no clue how to contact the people at Eclipse who CAN let me regrade, as the flustered sales girl can't really do much about it.