We've recently decided to move our account from eclipse to sky in an effort to save some money due to a new arrival in the family. After speaking to both eclipse and sky about the move I was assured that there would be no termination charge and the account would close when the bb moved to the new provider so long as a mac code was used.
I've confirmed with sky that the mac code was indeed used (on the 14th) and the bb successfully moved to sky as of yesterday. The line rental is also moving to sky (part of their new policy) but has yet to go and will not be transferred until the end of the month.
We received an email from eclipse today stating that their provider has issued a termination of bb due to one of a number of possible reasons, most likely of which being that the line has been terminated with bt. As such they will terminate our account as of the 22nd but still charge us for a 30 day period afterwards and are passing on the £25 +vat charge that they receive. Given that our bb has moved with the use of a mac code prior to the actual phone line being moved over, should either of these charges actually apply? (it's basically a £50 charge for moving to a new provider which to me is total rubbish)
the extra charge will be a cease charge bt openreach would have made , probably because a valid MAC code was not used by SKY,
Sky because they now only provide full llu bb& phone to new customers don't use the MAC code system as Full LLU( FMPF ) is not covered by the normal MAC process , did you obtain a valid MAC from Eclipse and give that to Sky at the time you signed up ? if you Where given a MAC and supplied to to sky , it would sound like sky have not used it , so chase up sky on that part, as for the 30 days that will be the mandatory 30 days notice period that almost every isp will charge for ,so you will have to swallow that one
Edited by tommy45 (Thu 23-Feb-12 22:37:51)