The traffic management on Eclipse is horrible. If I dare to download any torrents, I find my connection bumped off every time, requiring a router reboot. And the download speed is pitiful, whatever time of day it is.
Now, I had major problems getting a fault fixed with BT Openreach, and Eclipse were superb with communication, kicking BT in the balls etc. This issue with the throttled speed and forced disconnects is a total deal breaker.