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Standard User mnbvcxz
(regular) Sun 26-Aug-12 09:07:07
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Month end download cap reset date changed?


[link to this post]
 
Normally my 20gb cap download limit resets today. But now looking at it the date has changed from the 26th to the 31st? Though the faq still says your end of month is not necessarily the end of the month

Is this everybody. I have lost five days? (Or am I the only one left on this package)
Standard User flippery
(member) Sun 26-Aug-12 09:57:33
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Whatever the Usage Cap, I will expect it to be 24.00hrs the day prior to commencement date each month. I have just joined Eclipse on 50GB capped.
Worth an email to CS to find out why change and are they compensating for quota loss.
In any case, CS should have advised in advance, of any changes to policy..
As CS look at this board maybe they can confirm policy.

Edited by flippery (Sun 26-Aug-12 10:02:37)

Standard User sparky_paul
(experienced) Sun 26-Aug-12 10:10:13
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Mine changed to the end of the month too, but I received an email prior about the change.

IIRC, they applied the limits for the part month pro-rata.

eclipse internet

Edited by sparky_paul (Sun 26-Aug-12 10:11:06)


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Standard User cheshire_man
(knowledge is power) Sun 26-Aug-12 12:39:37
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Mine currently showing usage from 2 August 2012 to 26 August 2012 which, to me, suggests that my month continues to be from the 2nd of the month. But the next week will tell...

Tony
Standard User mnbvcxz
(regular) Wed 29-Aug-12 19:47:06
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Re: Month end download cap reset date changed?


[re: cheshire_man] [link to this post]
 
Thanks for that. Mine used to be the 26th too but now says 31st. I guess we should have had an email, everyone denies having seen one. Funnily enough we always get the billing email. Ah well.

Probably not worth worrying over three days but still annoying that at the end of the month we know we can go wild and watch all the iplayer we like but now we have gone red, which would have been a perfectly timed using up of our allowance except that the goalpost has been moved. So now we are red till friday. Ah well. GRR.
Standard User cheshire_man
(knowledge is power) Wed 29-Aug-12 22:48:58
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Today mine is showing 2nd to 29th which perhaps suggests mine isn't changing...

Tony
Standard User mnbvcxz
(regular) Thu 11-Oct-12 00:50:05
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Now its moved to the first of the month (November) so I've lost another day. I would ask now but as I have just had my mac code there is no longer any point. Still strange.
Standard User cheshire_man
(knowledge is power) Thu 11-Oct-12 08:53:01
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Re: Month end download cap reset date changed?


[re: mnbvcxz] [link to this post]
 
Very strange. Mine is still showing as starting the 2nd of the month so nothing's changed for me.

Tony
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