Has anyone else had problems getting Eclipse to regrade an ADSL service to ADSL2+ (21CN)?
All I want to do is regrade to 21CN but not start a new contract. I'm happy to pay the cost of the regrade, which as far as I can see is £13.20 inc-VAT.
So why are they refusing to do this giving a lame excuse:-
Thank you for your email.
Unfortunately we would not be able to transfer you across to the 21cn network on your current package. This is because this package does not support the 21cn network.
Our new packages would support this network. You would start a new contract with the new packages as this is the procedure we take.
I hope this helps with your query, should you have any other concerns please do not hesitate to contact us.
This is for a line still on the Eco Option 1 package.
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