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Standard User bunyarra
(newbie) Tue 19-Feb-13 14:06:18
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Re: Eclipse refuse to regrade to ADSL2+ (21cn)


[re: 5km] [link to this post]
 
An old'ish thread but I too was told I had to have a new contract last year just regrade to ADSL2+

I told the CS advisor that this would mean Eclipse would lose me as a customer the next year after 10+ years with them if they insisted on this fresh contract.

Lo and behold - a MAC code requested and I have moved my business (and that of 4 others in the business).

Not only is the product way overpriced for us poor people who can't get more than 4Mb but the lack of concern over v.long standing customers is never a good sign.
Standard User 5km
(knowledge is power) Tue 19-Feb-13 21:37:58
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Re: Eclipse refuse to regrade to ADSL2+ (21cn)


[re: bunyarra] [link to this post]
 
Yeah you really would like to think Eclipse would want to keep long standing customers. Been with them since 2004, first and only ADSL service provider on that line. Also have the telephone with them. Should get my mum to stop making calls on that line ... seems to add up!

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User broadband66
(fountain of knowledge) Sun 24-Feb-13 18:17:46
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Re: Eclipse refuse to regrade to ADSL2+ (21cn)


[re: bunyarra] [link to this post]
 
No largish company gives preferential treatment to loyal customers. Only small companies will give decent customer service.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard


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