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Standard User maej
(newbie) Thu 24-Jul-14 18:47:04
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Eclipse want their pound of flesh!


[link to this post]
 
My brother and I have both been with Eclipse for many years, me since 2007. I have to be honest and admit I have had no issues in that time, though I rarely need to contact them. Recently however after a personal tragedy and ill health my brother was left in debt and with no income. I have been trying to help him out by negotiating with creditors to reduce the extra fees (late payment, early termination etc) then I pay off the outstanding debt for him. This has swallowed all my savings now. Every company and authority we have contacted have been very helpful and supportive and waived fees, even the bank waived all the outstanding fees! Eclipse unfortunately are the one exception showing their true colours now.

18 months ago my brother upgraded his broadband to fibre, a change which eclipse push a 24 month contract on. Now with 6 months left on that, Eclipse demand over £200 to close the account, £30 disconnection fee and the rest as a termination fee. They are not willing to negotiate at all, even though the reason we are forced to close the account is because he cannot even afford the monthly charge in his current state, so there is no way he can pay and I can't afford that much now either.

As a result of this I am also leaving them, I will not stay with a company that is going to do this to my brother and I.

BEWARE OF ECLIPSE! IF you choose to use Eclipse, they push you into extra long contracts and should anything happen during that time they will squeeze you for every penny they can, whatever your situation. I never thought I'd say this about any company, but they are just as bad as car park clampers.

Don't get me wrong, I'm not disputing the legality, I'm sure if you can find the small print they will be entitled to charge this much, I'm just saying that every other company has had compassion and decency in the situation but Eclipse just want their pound of flesh.

Beware.
Standard User broadband66
(fountain of knowledge) Thu 24-Jul-14 21:50:53
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Re: Eclipse want their pound of flesh!


[re: maej] [link to this post]
 
We are all sorry to hear about your brother's Ill health and personal tragedy but a contract is a contract.

Forward planning and insurances are what a lot of people spend their money on just for these unforeseeable instances.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
ISP Representative Eclipsestaff
(isp) Fri 25-Jul-14 16:30:39
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Re: Eclipse want their pound of flesh!


[re: maej] [link to this post]
 
We picked up the complaint you logged yesterday (Thursday 24 July) first thing this morning and have just attempted to contact you by telephone without success. We have now emailed you as well so let's have a conversation and we'll see what we can do for you.
-Eclipse

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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