I was was a little worried when I saw them go to a business only model, but things seemed to be ok.
However, 6 months ago I start to get weird problems - I have a solid FTTC line at around 40mb but YouTube videos would struggle to fire up at even low resolution, speedtests would show at about 0.5mbs and Netflix would quite often fail to buffer.
I contacted them and asked if they were shaping traffic, they said no and it must be down to my router, the technical reason being "heat creep". Loving that...
Anyway, bought a new router and same problem occurred. BT wholesale's speed tester when directly connected showed 40mb, speedtest.net showed 0.5. Thinking at this point that it has to be traffic management I called again and spoke to someone else. He went away, came back and said he's just spoken to a collegue and I was right, traffic is now being restricted during peak times including all the services I mentioned. Surprising how much I use YouTube, it's completely unusable during the day.
So there you have it. After all those years and I've just put in for a migration. Just wanted to put this up because for one I'm really disappointed that I've had to leave them and two, any other existing customers with the same issues now know what the cause is. I just wish they had communicated it out to customs rather than put it in place and not even tell their technical support staff.
Heat creep... Still chuckle when I think of that.
Edited by awoluk (Thu 21-Jan-16 09:39:29)