I'm very disappointed it wasn't emailed to us all in advance. I'm glad for this website (and others that report ISP related news), because I wouldn't have wanted to find out by seeing the new page.
You may have figured this out already, but for anyone else that feels a bit blind-sided by all this, here are a few direct links:
I don't know how long the regular Eclipse website will redirect (maybe indefinitely, who knows), but otherwise you can get to "our" main website by going to http://business.kcom.com
. Alternatively, we can go straight to our Eclipse Portal at https://my.eclipse.net.uk/log-on.aspx
. On this page it links to Webmail
, a few other pages, lists a number for Home users (opening times available on their Contact Us
page), and has links for their live support.
Live support has always worked for me, however I read on twitter that someone was unable to type anything on it the other day and its been since fixed
. Whether it's the Live Chat linked on the Eclipse Portal page I couldn't say, but maybe try again if you had problems before. Alternatively, the ticket system when logging into your Eclipse Portal should still work.
Eclipse's new twitter account redirects to https://twitter.com/KCOMbusiness
. This is mostly industry news. Support is available at KCOM Care
, but I don't know if this is for us too or not, however the business twitter account links to it so it possibly is. I'm sure most people are like me and won't want to use twitter for help, but it's an option.