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Standard User davidraw
(member) Thu 22-Jul-10 16:37:43
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Bye bye Entanet


[link to this post]
 
After fighting with them too long and getting terrible CS time and time again, as of today we have given up. They managed to mess up our line activation and having waited 2 weeks, we will need to wait another 2. There is no way round it than Enta are prepared to do even for a reseller.

We are no longer going to use them or resell them.

A sad day, useless staff on what is mainly a decent network.

David

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greatwesternweb.net
entanet reseller
Standard User b4dger
(fountain of knowledge) Thu 22-Jul-10 17:56:46
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Re: Bye bye Entanet


[re: davidraw] [link to this post]
 
Sorry to hear that.

I've been trying to work out what you mean here:
"There is no way round it than Enta are prepared to do even for a reseller."

Who are you going to use if you are leaving Entanet?

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Standard User davidraw
(member) Fri 29-Apr-11 10:00:11
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Re: Bye bye Entanet


[re: b4dger] [link to this post]
 
We're back...

Tried some others and the decided that the speed and reliability of Enta is worth the less than perfect CS.

David

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greatwesternweb.net
entanet reseller


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Standard User krazykizza
(fountain of knowledge) Tue 03-May-11 12:06:04
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Re: Bye bye Entanet


[re: davidraw] [link to this post]
 
Enta CS one night I called was weird. 30secs into the call, he interupted me and said... "Want an OR Engineer" I replied "No, if I wanted one I'd get one myself, I want you to fix it."

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