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Standard User BlizzardUK
(member) Wed 10-Aug-11 15:36:25
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1KB and under via usenet at the moment


[link to this post]
 
I am getting between 0.00KB and 1.00KB, so in other words no speed at all really, through my usenet at the moment. Anyone else getting this ? Not sure why. HTTP seems fine.
Standard User Adam3k
(knowledge is power) Wed 10-Aug-11 20:57:25
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Re: 1KB and under via usenet at the moment


[re: BlizzardUK] [link to this post]
 
We have seen a drop is throughput across all our Enta client base, and even on our ADSL2+ network with BE.

This has since returned to normal, but people streaming news channels has resulted in addational traffic for providers. (Enta advised)

-------------------------------------------------------------------------------
FirstGroupDynamics Bonded WBC 22.7Mbps Download & 2.2Mbps Upload. Transit provided by Level3
Standard User RobertoS
(sensei) Wed 10-Aug-11 23:03:29
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Re: 1KB and under via usenet at the moment


[re: Adam3k] [link to this post]
 
In reply to a post by Adam3k:
We have seen a drop is throughput across all our Enta client base, and even on our ADSL2+ network with BE.

This has since returned to normal, but people streaming news channels has resulted in addational traffic for providers. (Enta advised)
I've seen the same advice elsewhere re other ISPs. I think the riots are causing a huge amount of streaming traffic from people wanting to see what is going on.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


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Standard User rippedcotton
(experienced) Wed 17-Aug-11 17:18:53
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Re: 1KB and under via usenet at the moment


[re: BlizzardUK] [link to this post]
 
Feel lucky you're getting anything at all.

During 8am-8pm, I can get no article bodies at all in text groups from any news server, even Enta's own.

Enta insist that there is nothing wrong in their network, yet the fault cleared for me between 12th July and about 9th August but has now returned.

When this happens I can get headers and get OVER information, however article bodies leave the server but are dropped somewhere between there and my machines.

Very annoying!

--

Brian

UKFSN via Entanet

Edited by rippedcotton (Wed 17-Aug-11 17:19:43)

Standard User BlizzardUK
(member) Mon 22-Aug-11 23:18:22
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
i am getting sick of this. What is the point of me being a office customer with 90gb if I can't download anything. All through the day I had a [censored] 1KB or nothing at all via NNTP. So I can't even use my peak rate amount. Even now at 11pm I am getting only 100KB. But I can't belive that during the day it often refuses to even connect. I wanted to view a TXT file and of only 6KB and it took 2 hours to show, CRAZY !! They must be throttling P2P/Usenet during the daytime, guess I will have to downgrade my package if this keeps up.

Now I hear Freeola has a 7pm off peak start, even better than the 8pm office rate that I pay extra for. Oh the joys of Enta.

Edited by BlizzardUK (Mon 22-Aug-11 23:18:50)

Standard User andew
(member) Tue 23-Aug-11 15:46:08
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Re: 1KB and under via usenet at the moment


[re: BlizzardUK] [link to this post]
 
news.enta.net is working fine for me, on a office 45 connection at the moment.

Below is a traceroute of my connection

2 1 ms 1 ms 1 ms 84-45-170-193.static.enta.net [84.45.170.193]
3 14 ms 14 ms 14 ms lns14.the.dsl.enta.net [188.39.0.14]
4 14 ms 13 ms 13 ms gi1-4.the.dist.dsl.enta.net [188.39.0.13]
5 14 ms 14 ms 14 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
6 14 ms 14 ms 14 ms te5-2.telehouse-east.core.enta.net [62.249.192.1
21]
7 15 ms 14 ms 14 ms news.enta.net [81.31.101.51]

My connection at home is similiar to above apart from the first 2 enta entries

3 lns12.the.dsl.enta.net (188.39.0.6) 13.037 ms 15.925 ms 16.087 ms
4 gi1-2.the.dist.dsl.enta.net (188.39.0.5) 13.797 ms 14.375 ms 14.595 ms


Maybe we can work out whats different and causing the slow speeds etc.
Standard User rippedcotton
(experienced) Tue 23-Aug-11 16:59:22
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Re: 1KB and under via usenet at the moment


[re: andew] [link to this post]
 
I have an open tech support ticket on this at present, it seems to be that they're currently looking deeply into my Radius profile. So far no news.

I am seeing a lot of reports of this, well when I say a lot I think this thread adds another 2 people to the 4 or 5 that I know of within the UKFSN customer base.

In my case I can do everything except to read an article, the server responds with the 220 message and article number and ID, then no packets arrive after that.

Throttling for sure. And even more bizarre that someone of the business tariff is affected during the day, surely they're paying for priority at that time. For me I have the problem from exactly 8am to exactly 8pm, so it's got to be the router filtering that is doing it.

Please lodge a tech support ticket, otherwise they will continue to deny that it's widespread. I wonder what percentage of Enta customers use any news server?

--

Brian

UKFSN via Entanet
Standard User andew
(member) Tue 23-Aug-11 17:27:13
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
I have tried accessing news.enta.net from a selection of our customers enta connections.

Appears to be fine on both home and office products with 20CN people going thru the slough node, and 21CN people going thru bristol.

Wondering if its particular 21CN//IPSEC connection issue.

Andrew
Standard User b4dger
(knowledge is power) Tue 23-Aug-11 19:52:10
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
I wonder what percentage of Enta customers use any news server?
Pretty low I would have thought!
I haven't used Usenet myself since the 90's. None or the couple of dozen Enta users I support would have heard of it!

Standard User BlizzardUK
(member) Tue 23-Aug-11 20:22:50
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Re: 1KB and under via usenet at the moment


[re: andew] [link to this post]
 
I use Astraweb and not Enta's own, due to the high retention that Astraweb gives. I only used to have this problem during Wimbledon as I could expect that due to everyone watching the tennis online. But for the last few days I have had either 1KB or ZERO on Astraweb during the day, it starts to speed up as the evening gets later. But I am paying for the office package for 90gb, which is proving totally pointless now.

I am hoping it is a temp thing, but if they are throttling on purpose then why so drastic ?

Lets try and see though if it is just Astraweb. Anyone here got Giganews to test ?
Standard User FootLongHero
(regular) Wed 24-Aug-11 10:03:36
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Re: 1KB and under via usenet at the moment


[re: BlizzardUK] [link to this post]
 
Astraweb here to.
Aquiss business package
Stepney green IPSC interconnect ant currently at 93 percent and rarely goes lower than 90 throughout the day.
Currently can't get any data from the astraweb servers and over the last few days I have only seen very rare small spikes in the Grabit download speed graph.
Set it to download a 500meg file yesterday morning and when I came home 6 hours later it had downloaded about 3 meg.
Standard User BlizzardUK
(member) Wed 24-Aug-11 15:15:27
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
Yep, me too. But after 1am it gets up to speed so the routing must be okay. This must be some kind of artificial throttling done by Enta. Hopefully someone with another premium NNTP service will be able to tell us if it is slow for them too, if so then it is probably all NNTP other than Entas own.
Standard User rippedcotton
(experienced) Wed 24-Aug-11 15:31:01
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Re: 1KB and under via usenet at the moment


[re: BlizzardUK] [link to this post]
 
FWIW my problem is also present when using news.enta.net, in fact it's anything with port 119 or indeed port 569.

--

Brian

UKFSN via Entanet
Standard User Fibre
(committed) Wed 24-Aug-11 18:40:33
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
ALT will be on all the time if your nodes that highly utilised, so you'll be getting throttled all day, was the same for me when i was on Enta, after they moved me to the IPSC (which they didn't tell me), stuck me on a node that was about 95% 24/7, 365, i was getting less than 1mb speeds, i remember downloading a 20mb file one day, at about 20k, took forever, was an utter joke, so i left.

O2 Standard

Edited by Fibre (Wed 24-Aug-11 18:45:22)

Standard User b4dger
(knowledge is power) Wed 24-Aug-11 19:12:31
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Re: 1KB and under via usenet at the moment


[re: Fibre] [link to this post]
 
The 'ALT' was disabled a long while ago - keep up! tongue

Standard User RobertoS
(sensei) Wed 24-Aug-11 19:15:50
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Re: 1KB and under via usenet at the moment


[re: b4dger] [link to this post]
 
In reply to a post by b4dger:
The 'ALT' was disabled a long while ago - keep up! tongue
True. But somehow they still prevent the nodes going over 100%. (Which on MSILs they can).

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Fibre
(committed) Thu 25-Aug-11 14:51:07
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Re: 1KB and under via usenet at the moment


[re: b4dger] [link to this post]
 
Oh yeah, they changed it to prioritising traffic, so not throttling everyone/everything down when the nodes are getting hammered, its now just throttling usenet etc... when they are.

O2 Standard
Standard User FootLongHero
(member) Tue 06-Sep-11 13:10:52
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Re: 1KB and under via usenet at the moment


[re: Fibre] [link to this post]
 
990KB in 10 minutes.
I thought people on office/business packages were given priority during office hours?
Standard User b4dger
(knowledge is power) Tue 06-Sep-11 18:41:35
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
I think usenet is still one of the lowest priorities though whatever package you are on.

Which I guess makes sense for the majority of customers.

Standard User FootLongHero
(member) Thu 20-Oct-11 12:35:53
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Re: 1KB and under via usenet at the moment


[re: b4dger] [link to this post]
 
Is anyone else being blocked from the astraweb website and from downloading binaries?
For a week or so I have been unable to access the website and d/l binaries till late in the evening.
Headers come through ok though.
Stepney green has been at 88+ pretty much all day every day and I rarely see download speeds via browser above 250KB.
Time for enternet to buy some more bandwidth on stepney.
Standard User FootLongHero
(member) Thu 20-Oct-11 20:19:17
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
Enta are definitely blocking the top ranking usenet servers and sites.
Stepney green has finally gone down below 90% and miraculously my connection to the usenet server and the astraweb website is back up and running.

Earlier I tried accessing the websites of the top 3 ranking usenet providers, couldnt access any of them, now they are back working.

Enta say they are reducing traffic, but blocking altogether surely breaks some kind of contract or rule or something?
Standard User FootLongHero
(member) Fri 11-Nov-11 10:59:13
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
Still blocking newsgroups between 8am and 8pm. Disgusted with the service I am being provided.
Anyone know of another ISP with 1 month contract that doesn't screw over their customers as much as enta?
Standard User RobertoS
(sensei) Fri 11-Nov-11 15:09:04
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
Depends how much you want to download in peak and how much ypu want to pay. There are several with no traffic management, including different wholesaler products from some Entanet resellers.

This probably isn't the best forum to ask in though. How about "Which ISP?"

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User b4dger
(knowledge is power) Fri 11-Nov-11 18:53:44
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Re: 1KB and under via usenet at the moment


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
This probably isn't the best forum to ask in though. How about "Which ISP?"
That crossed my mind earlier smile

I'm not a 'usenet' user so for me Enta seem to be managing things pretty well...

Standard User rippedcotton
(experienced) Sun 13-Nov-11 23:12:52
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Re: 1KB and under via usenet at the moment


[re: b4dger] [link to this post]
 
While it's fair enough to throttle people that want to download gigabytes of Usenet binaries, it's totally unreasonable to prevent all access to text groups where total transfer in a day is of the order of a few hundred KB often in single article bursts every few minutes.

This has worked for me for a couple of weeks, then it's back to blocked again so clearly Enta can set up their routers to pass NNTP packets during the day it's just that they choose not to at some times. More worrying is that they don't seem to understand why it works sometimes but not others.

--

Brian

UKFSN via Entanet
Standard User ukfsn
(knowledge is power) Mon 14-Nov-11 09:14:55
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
Contact me via the UKFSN support email address and I'll see about arranging VPN based access to our text news server for you.

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User FootLongHero
(member) Tue 22-Nov-11 13:18:09
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Re: 1KB and under via usenet at the moment


[re: ukfsn] [link to this post]
 
Sounds like a confirmation that enta a blocking access to usenet, not throttling like all their resellers are claiming in their terms and conditions.
Standard User ukfsn
(knowledge is power) Tue 22-Nov-11 16:33:38
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
No that's not what I posted. I simply offered a solution to one of my customers.

I have many customers telling me they have no problem accessing usenet via Enta connections and I have not been able to replicate the problem that some customers have been experiencing. I don't doubt the reports of my customers however so I am offering a workaround to those who are affected.

So far nobody has actually contacted me to request it.

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User b4dger
(knowledge is power) Tue 22-Nov-11 17:35:32
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Re: 1KB and under via usenet at the moment


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
So far nobody has actually contacted me to request it.
You can't say fairer than that! smile

Standard User rippedcotton
(experienced) Sat 26-Nov-11 16:07:26
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Re: 1KB and under via usenet at the moment


[re: b4dger] [link to this post]
 
In reply to a post by b4dger:
In reply to a post by ukfsn:
So far nobody has actually contacted me to request it.
You can't say fairer than that! smile


I would do so except that some rather more important things have needed dealing with and I am able to read news when I'm at work so it's only at home where it's not working.

Just sent Jason an email.

--

Brian

UKFSN via Entanet

Edited by rippedcotton (Sat 26-Nov-11 16:11:58)

Standard User rippedcotton
(experienced) Thu 01-Dec-11 11:21:03
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Re: 1KB and under via usenet at the moment


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
No that's not what I posted. I simply offered a solution to one of my customers.

I have many customers telling me they have no problem accessing usenet via Enta connections and I have not been able to replicate the problem that some customers have been experiencing. I don't doubt the reports of my customers however so I am offering a workaround to those who are affected.

So far nobody has actually contacted me to request it.


Ticket raised on 26th November Jason. As yet no response.

This is my third ticket that has sat in your system unanswered, the previous two have been there for some time, one almost 3 months now.

--

Brian

UKFSN via Entanet
Standard User ukfsn
(knowledge is power) Thu 01-Dec-11 15:36:58
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
I will send an answer shortly

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User b4dger
(knowledge is power) Thu 01-Dec-11 18:13:06
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
Looks like you have to be *very* patient wink

#3Months

Standard User rippedcotton
(experienced) Fri 09-Dec-11 18:37:05
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Re: 1KB and under via usenet at the moment


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
I will send an answer shortly


Nothing received so far Jason, checked server logs and nothing from your domain at all.

--

Brian

UKFSN via Entanet
Standard User rippedcotton
(experienced) Thu 22-Dec-11 21:49:51
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
In reply to a post by ukfsn:
I will send an answer shortly


Nothing received so far Jason, checked server logs and nothing from your domain at all.


Created support ticket on 26th November, no response as of today.

--

Brian

UKFSN via Entanet
Standard User RobertoS
(sensei) Thu 22-Dec-11 22:33:25
Print Post

Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
In reply to a post by rippedcotton:
In reply to a post by ukfsn:
I will send an answer shortly
Nothing received so far Jason, checked server logs and nothing from your domain at all.
Created support ticket on 26th November, no response as of today.
Might be the Christmas Hols for his children now. Remember he said I will send an answer shortly on 1 Dec?

I believe the MAC request system is automatic, with the MAC appearing in whatever your Control Centre is called. A post in Which ISP? with the samknows link for your exchange might bring some useful suggestions.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Invictel
(regular) Thu 22-Dec-11 23:39:04
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Re: 1KB and under via usenet at the moment


[re: RobertoS] [link to this post]
 
Remember he said I will send an answer shortly on 1 Dec?


To be fair, I would of expected a customer to have received a response by now.

If its of any help, on the rare occasion that we have needed to speak to Enta, they have advised that nothing is blocked. They also stated that connections can be altered to suit the end user, providing its a reasonable request.

I believe the MAC request system is automatic, with the MAC appearing in whatever your Control Centre is called. A post in Which ISP? with the samknows link for your exchange might bring some useful suggestions.


The MAC can be requested via Synergi (Enta CP) and then its just a case of providing it to the end user.

Edited by Invictel (Thu 22-Dec-11 23:43:08)

Standard User rippedcotton
(experienced) Fri 23-Dec-11 00:30:55
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Re: 1KB and under via usenet at the moment


[re: Invictel] [link to this post]
 
In reply to a post by Invictel:
Remember he said I will send an answer shortly on 1 Dec?


To be fair, I would of expected a customer to have received a response by now.

If its of any help, on the rare occasion that we have needed to speak to Enta, they have advised that nothing is blocked. They also stated that connections can be altered to suit the end user, providing its a reasonable request.

I believe the MAC request system is automatic, with the MAC appearing in whatever your Control Centre is called. A post in Which ISP? with the samknows link for your exchange might bring some useful suggestions.


The MAC can be requested via Synergi (Enta CP) and then its just a case of providing it to the end user.


I've had repeated discussions with Enta support about this problem, but they insist that they can find nothing wrong with their configurations and that they won't invest any more effort because, and I quote, "Usenet news is mostly used for copyrighted content". So basically they don't care about people who just want to use a few text groups and read articles at a few KB every minute or two.

Jason says he has never seen the problem although he has a number of customers who do. My problem has come and gone twice now, but it returned a couple of months ago for good and has been continually blocking all port 119 and port 567 traffic from exactly 8am to 8pm weekdays.

I asked for VPN access to get round this, but of course have had no response.

It's the only problem I have with Enta other than a problematic local loop that stubbornly refuses to fall below its fault threshold for long enough to make an investigation worthwhile. I don't really want to change ISP or reseller over this, even if Jason's response times are pretty poor. I am on a Market 1 exchange, there is no cable or other service, so it's BT-based ADSL or carrier pigeon.

--

Brian

UKFSN via Entanet
Standard User warweezil
(fountain of knowledge) Fri 23-Dec-11 12:54:34
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
I can vouch for the less than helpful attitude these days from Enta Support. The quality and attitude one meets from them is far short of what used to be the case when I first joined them. I'm in the same position as you, Market 1, avoided by TalkTalk who are currently unbundling all of the other decent sized exchanges in this county, and avoided by BTw who seem intent on chasing TalkTalks unbundling.

Enta really have fallen down the heap in my estimation since the big changes that seemed to arrive about the same time as WBC/IPSC, the departure of certain members of Support team (and the unannounced withdrawal from participation on this forum) marked a distinct change in both attitude to customers and the quality of service and support... and indeed openness.

So sad to remember what once was.......

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed My Broadband Speed Test
Market 1 (IPSC) - a BT group investment NOT Spot
Standard User rippedcotton
(experienced) Fri 23-Dec-11 18:40:00
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Re: 1KB and under via usenet at the moment


[re: warweezil] [link to this post]
 
I suppose the truth is that providing internet connectivity is a commodity business, and mostly such things are a race to the bottom with the lowest pricing and the minimum support levels that can be provided.

Don't worry though, I think there are much worse problems ready to jump on us all in 2012, and if we're still worrying about out ISP by the end of the year then I will be surprised.

--

Brian

UKFSN via Entanet
Standard User FootLongHero
(member) Wed 04-Jan-12 16:57:56
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
Still no newsgroup access from 8am-8pm weekdays here.
Was told by aquiss that enta do not block usenet, strange how access to all the top usenet providers websites disappears during the same time period and then magically works again at 8pm. Stop lying to us.
Normal traffic is abysmal to, haven't seen speeds above 100KB today on a full whack 8meg line.
Standard User bsod
(committed) Wed 04-Jan-12 18:51:49
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Re: 1KB and under via usenet at the moment


[re: FootLongHero] [link to this post]
 
I can also confirm this behaviour too - you can't seem to be able to browse to usenet provider websites such as Giganews in a web browser (I have tried Firefox and IE as they are the ones on my computer) but if you open up a connection to port 80 in a telnet session and do a get it works fine as it seems to download all of the code from the webpage. Downloading anything using a usenet reader is also impossible as it doesn't even download properly... I get a connection but no data.
Standard User HarryHomers
(learned) Thu 05-Jan-12 11:05:48
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Re: 1KB and under via usenet at the moment


[re: bsod] [link to this post]
 
I had this problem last year on one of two lines we have, this is what helped them (Enta Support) sort out what was wrong and kept them working on it.
It turned out it they changed my IP address and all was fixed and back to normal and has been ever since. They said they didn't know what caused it but I am on a business package on both lines and it happened as my peak time started and stopped when off peak started.
I had my suspicions but nothing was ever proved, they just got it going again.
Standard User bsod
(committed) Thu 05-Jan-12 11:20:31
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Re: 1KB and under via usenet at the moment


[re: HarryHomers] [link to this post]
 
I've just got one of their home packages, do you have details of who you contacted?
Just checked again today to see that it's not a one off problem and again certain newsgroup providers websites are blocked. Was happily downloading and browsing said sites at 2am this morning.
Standard User rippedcotton
(experienced) Thu 05-Jan-12 17:12:56
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Re: 1KB and under via usenet at the moment


[re: bsod] [link to this post]
 
In reply to a post by bsod:
I've just got one of their home packages, do you have details of who you contacted?
Just checked again today to see that it's not a one off problem and again certain newsgroup providers websites are blocked. Was happily downloading and browsing said sites at 2am this morning.


I have certainly not had any IP address change, but the problem has disappeared and reappeared twice with access possible 24 hours for several weeks each time.

The last response from Enta support was that they wouldn't do any more as news is mostly used to download copyrighted content and it wasn't therefore a business priority.

I suppose I should ask why I can't access their own news server via their network but I suspect they aren't going to care unless enough people complain in the right way.

--

Brian

UKFSN via Entanet
Standard User HarryHomers
(learned) Thu 05-Jan-12 19:08:52
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Re: 1KB and under via usenet at the moment


[re: bsod] [link to this post]
 
In reply to a post by bsod:
I've just got one of their home packages, do you have details of who you contacted?
No sorry I just rang support and it went from there, it helped as i said I want one line to do what the other is.
Standard User HarryHomers
(learned) Thu 05-Jan-12 19:12:33
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
The last response from Enta support was that they wouldn't do any more as news is mostly used to download copyrighted content and it wasn't therefore a business priority.
They did not mention that to me, but as you cannot access a normal web site, even if it is a legal news providers website, how is that copyright ? and they claim not block or restrict anything.
Standard User rippedcotton
(experienced) Fri 06-Jan-12 17:50:08
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Re: 1KB and under via usenet at the moment


[re: HarryHomers] [link to this post]
 
In reply to a post by HarryHomers:
In reply to a post by rippedcotton:
The last response from Enta support was that they wouldn't do any more as news is mostly used to download copyrighted content and it wasn't therefore a business priority.
They did not mention that to me, but as you cannot access a normal web site, even if it is a legal news providers website, how is that copyright ? and they claim not block or restrict anything.


I think you had the advantage of having two lines and one was behaving as it should while the other was not, so they couldn't argue that the configuration of each was the same.

Despite there being several people with the same problem, I can't seem to get enough information to help them diagnose this problem and I can't seem to get the other people to complain to them and get something done. My reseller has also been unable to determine enough information to get in touch on behalf of his customers that are all suffering from the problem.

Getting anyone with any clout at Enta seems to be effectively impossible, Steve Lalonde hasn't been seen here for a long time now, and the people on first line support seem to take the view that asking for news to work is not a supported support request.

Not amused!

--

Brian

UKFSN via Entanet
Standard User HarryHomers
(learned) Fri 06-Jan-12 19:12:11
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Re: 1KB and under via usenet at the moment


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
and the people on first line support seem to take the view that asking for news to work is not a supported support request.
Forgive me if I read the earlier posts wrong but when mine didn't work I couldn't get to newshosting.com or newsdemon.com via a web browser, that's nothing to do with the news feeds, so they couldn't say
In reply to a post by rippedcotton:
is not a supported support request
I may have had the same as you for news downloading but it effected their web pages also which is in their support requirements for a working internet, why are they saying you cannot browse to your news hosts web pages ? or are they blocking them also ?
It turned out when they changed my IP address I could suddenly get to the web pages again and low and behold the news feed went back to 2 meg downloads again.
Standard User Fibre
(committed) Sun 08-Jan-12 00:05:19
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Re: 1KB and under via usenet at the moment


[re: HarryHomers] [link to this post]
 
I had exactly the same when i was on Enta, (left about a year and half ago now), couldn't use usenet during the day (just wouldn't connect), and my usenet providers website wouldn't load also (newshosting.com, as i wanted to check to see if they were having any problems), just kept coming up unable to connect etc..., yet every other site on the planet loaded fine, and then when my usenet finally started working, the newshosting.com website did as well.

Also, while it wasn't working, none of the other provider sites would work also, Astraweb, Giganews etc..., as i tried them all.

O2 Standard

Edited by Fibre (Sun 08-Jan-12 00:16:34)

Standard User HarryHomers
(learned) Sun 08-Jan-12 11:11:13
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Re: 1KB and under via usenet at the moment


[re: Fibre] [link to this post]
 
In reply to a post by Fibre:
left about a year and half ago now
Mine happened in the first week of september and it took a week to sort.
In reply to a post by Fibre:
Also, while it wasn't working, none of the other provider sites would work also, Astraweb, Giganews etc..., as i tried them all.
As I say an IP address change worked for me.
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