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Standard User doleawg
(regular) Wed 12-Oct-11 08:07:44
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Someone Other Than UKFSN?


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Want to upgrade to FTTC but got no confidence in existing provider UKFSN, website crashing, no returned calls etc. Who are the other Entanet providers please?
Standard User aquiss
(experienced) Wed 12-Oct-11 08:16:26
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Re: Someone Other Than UKFSN?


[re: doleawg] [link to this post]
 
In reply to a post by doleawg:
Want to upgrade to FTTC but got no confidence in existing provider UKFSN, website crashing, no returned calls etc. Who are the other Entanet providers please?

The list seems to change, some have come and gone, however we have been doing FTTC services, via Entanet now, for just over 18 months.

http://www.aquiss.net/home-fibre-broadband.php (home versions)
http://www.aquiss.net/business-fibre-broadband.php (business versions)

Martin Pitt
Aquiss Internet
http://www.aquiss.net

Home Broadband Packages : http://www.aquiss.net/home-broadband.php
Business Broadband Packages : http://www.aquiss.net/business-broadband.php
Aquiss Partner Scheme : http://www.aquiss.net/partners.php
Standard User Sandgrounder
(knowledge is power) Wed 12-Oct-11 10:33:12
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Re: Someone Other Than UKFSN?


[re: aquiss] [link to this post]
 
I moved to Aquiss from another ex Enternet supplier some time ago and I have no complaints with them smile

(Not FTTC though - not available in my area frown)



Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet (Aquiss) - DrayTek Vigor 2600


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Standard User ukfsn
(knowledge is power) Thu 13-Oct-11 09:26:15
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Re: Someone Other Than UKFSN?


[re: doleawg] [link to this post]
 
You sent us a request to confirm availability but included the wrong phone number. When I asked you to provide the correct number you did not respond. To expect me to have given you correct information when you gave me the wrong information was a bit silly.

I've already sent you your MAC

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User doleawg
(regular) Thu 13-Oct-11 13:02:46
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Re: Someone Other Than UKFSN?


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
You sent us a request to confirm availability but included the wrong phone number. When I asked you to provide the correct number you did not respond. To expect me to have given you correct information when you gave me the wrong information was a bit silly.

I've already sent you your MAC


Jason, In fairness just looked and yes I did send you the wrong telephone number. However the only reason I sent you a support reques was because your website wasn't working. I then tried to phone but the sales number you publish didin't work.

Also your support site is not linked to your customer site so I had to set up a new account for that but did give my UKFSN username which should have allowed you to trace my account as I am an existing customer.

Got my MAC thanks and will sort out my move tomorrow.
Standard User NilSatisOptimum
(member) Thu 13-Oct-11 13:15:17
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Re: Someone Other Than UKFSN?


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
You sent us a request to confirm availability but included the wrong phone number. When I asked you to provide the correct number you did not respond. To expect me to have given you correct information when you gave me the wrong information was a bit silly.

I've already sent you your MAC


Hope you dont represent the general attitude!

I'm alright Jack....
Standard User shadowze
(committed) Fri 14-Oct-11 13:38:11
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Re: Someone Other Than UKFSN?


[re: doleawg] [link to this post]
 
+1 for aquiss

I have been on their FTTC product for about 6 months now and Iam pretty happy ... apart from one weird niggle

For some unknown reason since I switched a couple of websites are almost impossible to use

forums.overclockers.co.uk
and
entaonline.com <- the irony of this is not lost on me , their network wont connect properly to their own site .. lols
I have to click multiple times (4 - 10 times) to get a link to load and it still takes ages to load the pages

When in work I can browse both these sites without issue (Using BE connection)

Apart from that it is great

Pipex -> Ukfsn -> adsl24 -> Be There -> Aquiss FTTC
Standard User anyoldcrap
(regular) Fri 14-Oct-11 15:13:45
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Re: Someone Other Than UKFSN?


[re: doleawg] [link to this post]
 
+2 for Aquiss

Been with them since March & have a solid fast connection. Customer service has been fantastic with Martin going beyond what I class as great CS.
Standard User anyoldcrap
(regular) Fri 14-Oct-11 15:16:42
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Re: Someone Other Than UKFSN?


[re: shadowze] [link to this post]
 
I have no issues with either site on FTTC with Aquiss which doesn't help you much. May suggest something more local though rather than isp or service specific.
Standard User PiKe
(knowledge is power) Wed 19-Oct-11 23:40:40
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Re: Someone Other Than UKFSN?


[re: shadowze] [link to this post]
 
Possibly an MTU issue?

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