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Standard User PiKe
(knowledge is power) Tue 18-Oct-11 12:22:15
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Cease Fees on Migration to LLU


[link to this post]
 
Is it normal that Enta is trying to get £24+VAT from me to migrate to an LLU provider?

It's not a true cease so why should I be charged?

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Standard User b4dger
(knowledge is power) Tue 18-Oct-11 13:00:36
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Have a read of the previous thread below - the answer seems to change a bit...
Looks like it depends on how the migration was managed/requested.

http://forums.thinkbroadband.com/entanet/3711174-ent...

Who's your reseller and what is their view?

Edited by b4dger (Tue 18-Oct-11 13:09:15)

Standard User RobertoS
(sensei) Tue 18-Oct-11 13:19:33
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Which provider have you moved to? Some do not use the correct "published migration process", as in the Openreach quote by Kitz in this post, from the thread already linked to in the previous reply.

There is normally no charge for a migration to LLU, either full or partial. I think I have seen this raised more recently than that thread, and IIRC it was because the charge is automatically raised on the Enta system, and should later be automatically cancelled. I wonder if it could be that your Enta reseller has passed on the charge before that cancellation occurred.

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Standard User PiKe
(knowledge is power) Tue 18-Oct-11 13:40:20
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Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
Moving to Xilo.

They do the migration as per the guidelines using the new BT system.

The latest response from Enta is that:

I can confirm we would always advise customers to request the MAC code
and pass this onto the gaining ISP which is then designed to cover
yourself. The migration type that is non-chargeable is "Migration of DSL
to SMPF".


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Standard User PiKe
(knowledge is power) Tue 18-Oct-11 14:03:22
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Re: Cease Fees on Migration to LLU


[re: b4dger] [link to this post]
 
I've done my research and found pretty concrete evidence that a cease charge SHOULD NOT be raised:

According to BT's own CP Migrations and Cease Type https://www.btwholesale.com/pages/downloads/Footer/H... on page 13, I quote:

"Cease charges will be applied on eCo for the unsolicited cease only if the customer
reference value is PSTN CEASE and WLR3 CEASE."

An LLU migration will raise a Cease (M) LLU XFER P and LLU XFER PSTN CEASED which isn't chargeable.

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Edited by PiKe (Tue 18-Oct-11 14:07:10)

Standard User uno
(fountain of knowledge) Tue 18-Oct-11 16:22:11
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Very much what we discussed on our own forum.

They may just be treating it as a cease without looking at the extra information. This is wrong and should be dealt with, without charge.

We convert many lines from WLR3/SMPF to MPF without ever having this problem.

Matt

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Standard User PiKe
(knowledge is power) Tue 18-Oct-11 16:49:07
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Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
Kitz post is spot on, thanks Roberto, more documentation to back up my cause.

Entanet have gone quiet on the email front.

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Standard User ukfsn
(knowledge is power) Tue 18-Oct-11 17:28:09
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Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
Don't forget that the BT Wholesale documentation states that there is no cease where The End User line has been migrated to another ADSL service provider using the published migration process.

If the OP is migrating to TalkTalk or Sky's full LLU service (ie both phone line and broadband) then the published migration process is not being used so the cease is chargeable.

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Standard User burakkucat
(committed) Tue 18-Oct-11 17:57:46
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Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
If the OP is migrating to TalkTalk or Sky's full LLU service (ie both phone line and broadband) then the published migration process is not being used so the cease is chargeable.
Which is not the case. Please see above. The pertinent three words are --
Moving to Xilo.


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Standard User PiKe
(knowledge is power) Tue 18-Oct-11 18:06:25
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Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
There is a published migration process for MPF migrations...

A cease charge will not be raised in the following circumstances:
The End User line has been migrated to another ADSL service provider using the published migration process.
The End User line has been migrated to an LLU operator (either SMPF or MPF) using the published migration process.
When End User service is migrated to another BT Wholesale ADSL service and / or to another Communications Provider (CP) where a MAC code is used.

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