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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 13:59:47
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
They may not be able to help as you've not followed the process (I assume).

You can apply to use CISAS if:
you have not been able to settle your complaint within eight weeks of first complaining to the company; or
the company has referred you to the scheme.


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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:00:29
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
Eight weeks?!

Well, it's saved so I won't have to type it again laugh

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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 14:01:22
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
You have to give them a reasonable chance to resolve it.

If only it was 8 hours, eh wink

Matt

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:02:39
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
Still can't understand how they can say there's a charge when it's plain as day in the Section44 document:
A cease charge will not be raised in the following circumstances:
The End User line has been migrated to another ADSL service provider using the published migration process.
The End User line has been migrated to an LLU operator (either SMPF or MPF) using the published migration process.
When End User service is migrated to another BT Wholesale ADSL service and / or to another Communications Provider (CP) where a MAC code is used.
What more do they want?!

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Edited by PiKe (Wed 19-Oct-11 14:03:53)

Standard User uno
(fountain of knowledge) Wed 19-Oct-11 14:04:10
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Your £25, clearly wink

Matt

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t: 0808 221 8642
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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:16:17
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
I phoned them, spoke to a chap called Ben and he read my case notes and confirmed there's no charge as long as the gaining ISP raises a Cease(M). He is emailing me confirmation of this.

THIS IS ALL I WAS AFTER!

Entanet, please educate your customer service people.

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Edited by PiKe (Wed 19-Oct-11 14:17:09)

Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:48:15
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Right the email confirmation states something different now, stating that Cease (L) is free but Cease (M) isn't.

Cease(L) is SMPF and Cease(M) is MPF.

BT's Section44_Part3_01-April-11_Asymmetric_v2 document states that both MPF and SMPF aren't chargable so logic says both Cease (L) and (M) aren't chargeable either!

Back to the drawing board.

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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 14:50:40
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
They are wrong, again.

Cease charges will be applied on eCo for the unsolicited cease only if the customer reference value is PSTN CEASE and WLR3 CEASE


Cease (L) is for ones with a MAC - all SMPF products
ADSL2SMPF SMPF4ADSL ADSL2SMPF# SMPF4ADSL# IDMLLU IP2WBC IP2WBCCP DS2WBC DS2WBCCP

Cease (M) is for MPF and PSTN transfers - no MAC
LLU XFER P
CeaseSD###
LLU XFER PSTN CEASED

Cease (P) is for end of PSTN without moving elsewhere. i.e moving home.
PSTN CEASE PSTN CEASE PSTN CEASE

They're clearly getting "PSTN CEASE" and "LLU XFER PSTN CEASED" confused simply because the latter has the same wording but is ultimately a different value.

Matt

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uno Broadband
t: 0808 221 8642
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Edited by uno (Wed 19-Oct-11 14:53:32)

Standard User PiKe
(knowledge is power) Wed 19-Oct-11 14:53:38
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
In reply to a post by uno:
They're clearly getting "PSTN CEASE" and "LLU XFER PSTN CEASED" confused simply because the latter has the same wording but is ultimately a different value.
Precisely! I've pointed this out in my latest email.

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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 14:57:06
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Note my bolding though...

"PSTN CEASE and WLR3 CEASE"

They'll only be getting the first as part of a longer response, but based on the documentation, are not getting WLR3 CEASE.

I've checked a few that we've put through in the same way and we see the "LLU XFER PSTN CEASED" but not "PSTN CEASE" or "WLR3 CEASE".

Matt

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uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
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