User comments on ISPs
  >> Entanet International Ltd.


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | [6] | 7 | (show all)   Print Thread
Standard User ukfsn
(knowledge is power) Thu 20-Oct-11 13:49:30
Print Post

Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
I cannot see any email from you to UKFSN about this. If you had bothered to email you would have had my assistance in discussing this with Enta for you. As things stand I don't even know who you actually are so I am unable to check.

That's unfortunate indeed.

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User ukfsn
(knowledge is power) Thu 20-Oct-11 13:51:47
Print Post

Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
If you had read my posts properly you would know that I did not say they are right. I said they may be right depending upon how the LLU network has processed the order.

UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
Standard User PiKe
(knowledge is power) Thu 20-Oct-11 13:52:25
Print Post

Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
You thought it was chargeable...
In reply to a post by ukfsn:
If the OP is migrating to TalkTalk or Sky's full LLU service (ie both phone line and broadband) then the published migration process is not being used so the cease is chargeable.
What would have been the point in stating my argument to you? I'd have to firstly convince you, then you would have to convince Enta.

__________________
entanet Office MAX 15
BTHomeHub PsiDoc Unlocked

Edited by PiKe (Thu 20-Oct-11 13:59:22)


Register (or login) on our website and you will not see this ad.

Standard User PiKe
(knowledge is power) Thu 20-Oct-11 13:54:53
Print Post

Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
I've quoted what you put, maybe you should read your own posts properly and drop the attitude?

__________________
entanet Office MAX 15
BTHomeHub PsiDoc Unlocked
Standard User RobertoS
(sensei) Thu 20-Oct-11 19:23:38
Print Post

Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
If you had read my posts properly you would know that I did not say they are right. I said they may be right depending upon how the LLU network has processed the order.
Excuse me Jason, but as well as your usual reaction of attacking the complainant, you are now talking absolute garbage about my post. I quote and link to a post you made earlier in reply to me!
Don't forget that the BT Wholesale documentation states that there is no cease where The End User line has been migrated to another ADSL service provider using the published migration process.

If the OP is migrating to TalkTalk or Sky's full LLU service (ie both phone line and broadband) then the published migration process is not being used so the cease is chargeable.
Link to post.

That is your first post in this thread.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RobertoS
(sensei) Thu 20-Oct-11 19:29:59
Print Post

Re: Cease Fees on Migration to LLU


[re: ukfsn] [link to this post]
 
In reply to a post by ukfsn:
I cannot see any email from you to UKFSN about this. If you had bothered to email you would have had my assistance in discussing this with Enta for you. As things stand I don't even know who you actually are so I am unable to check.

That's unfortunate indeed.
How many MAC requests did you receive on 17 October?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User PiKe
(knowledge is power) Fri 04-Nov-11 09:36:24
Print Post

Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
And Enta has charged me after all.

Brilliantly incompetent!

__________________
xilo Talk Surf 50GB
BTHomeHub PsiDoc Unlocked
Standard User PiKe
(knowledge is power) Tue 15-Nov-11 11:05:58
Print Post

Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
The saga continues, credit note issued against the invoice, then they took the amount owed anyway.

What the ****?

Can I report them for sheer incompetence?

__________________
xilo Talk Surf 50GB
My Broadband Speed Test
Standard User RobertoS
(sensei) Tue 15-Nov-11 12:34:20
Print Post

Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
Only to anyone you find thinking of joining them.

Importantly, don't cancel the direct debit until you have the refund! If you do you will probably find they have no way of repaying you. Many ISPs' systems need to do the refund through the same method as the payment.

You should also be refunded any monthly fees from the migration date to where you had paid up to.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Tue 15-Nov-11 12:35:18)

Standard User PiKe
(knowledge is power) Thu 24-Nov-11 13:48:12
Print Post

Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
This is still dragging on, no refund, can't get to talk to anyone in accounts as it just goes to someone's extension mailbox.

Completely unprofessional.

__________________
xilo Talk Surf 50GB
My Broadband Speed Test
Pages in this thread: 1 | 2 | 3 | 4 | 5 | [6] | 7 | (show all)   Print Thread

Jump to