ATT UKFSN

FAO UKFSN

Support ticket Numbers 48224, 48243 and 48272

I have been unable to log in to my emails or to my account on your web page for a week now!
I have had one answer to the first support ticket and confirmed that my pc was virus free.

The telephone numbers on your web page take me to ENTA , the sales number is disconnected

WILL YOU PLEASE RESET MY PASSWORD

THANK YOU

I have an open ticket currently unanswered for over 7 weeks, you are not alone.

I guess there must be some reason why you stick with them?!?

Crikey, mine only open for a week. Customer service seemingly doesn't exist and Jason doesn't accept PM's here

Last time I had a problem, Enta's excellent support sorted it out.

The open ticket I have at the moment is UKFSN specific.

SPD.

Edited by spd (Sun 29-Jan-12 10:43:25)

In reply to a post by spd:

Crikey, mine only open for a week. Customer service seemingly doesn't exist and Jason doesn't accept PM's here

Time for a new provider then?

In reply to a post by b4dger:

I guess there must be some reason why you stick with them?!?

I've never been one to change providers at the drop of a hat, and with one exception (which is Enta's fault) nothing is broken for me.

I can't get Enta to make nntp work during weekdays 8am til 8pm and Jason suggested asking him for a VPN connection to his news server, that's what I'm waiting on.

In reply to a post by Kimi:

In reply to a post by spd:

Crikey, mine only open for a week. Customer service seemingly doesn't exist and Jason doesn't accept PM's here

Time for a new provider then?

But who to switch to? Especially as I want a 30 day contract.

Another Enta reseller such as freeola, or as an O2 customer, to them for £12.50/month?

SPD

Edited by spd (Sun 29-Jan-12 12:51:26)

O2 Basics is 20GB cap and ludicrously traffic managed.

Vivaciti are a decent Entanet reseller, and ADSL24 offer almost identical packages but are no longer doing them through Enta.

As you seem to have O2 LLU there, which exchange is it please? There could be a number of affordable and better options.

I see you edited whilst I was posting. All Rounder TM on the same link.

In reply to a post by spd:

But who to switch to? Especially as I want a 30 day contract.

Another Enta reseller such as freeola, or as an O2 customer, to them for £12.50/month?

SPD

I I was in the market for a new provider I would seriously look at Uno or o2/Be if your exchange is enabled.