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Standard User arthurfowler
(learned) Thu 12-Apr-12 18:54:20
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Disconnection costs


[link to this post]
 
I wasn't planning on leaving Enta, but I've received a mail to say that if I do want to leave I have to pay £31.12+VAT for the privilege.

Is this right? Even if I give a month's notice?
Standard User aquiss
(experienced) Thu 12-Apr-12 19:06:10
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Re: Disconnection costs


[re: arthurfowler] [link to this post]
 
In reply to a post by arthurfowler:
I wasn't planning on leaving Enta, but I've received a mail to say that if I do want to leave I have to pay £31.12+VAT for the privilege.

Is this right? Even if I give a month's notice?


I presume you refering to a Broadband Cease Charge? If so this would only apply if you ceased a service in full (eg: house move), a migration out via a MAC Key would not trigger a charge.

Martin Pitt
Aquiss Internet
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
(free activation or migration + 2 months free)
Standard User ukfsn
(knowledge is power) Thu 12-Apr-12 19:20:29
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Re: Disconnection costs


[re: arthurfowler] [link to this post]
 
If you completely terminate the service that is a cease and has been chargeable for several years now.

The charge is currently £24.74+VAT however it will raise to £31.12+VAT with effect from 5th May.

If you migrate the service to another provider with a MAC there is no termination charge - it is only chargeable if the service is completely terminated from the line.

Notice given of the cease has no baring on the charge. It arises because BT charge the ISP to terminate the service.

UK Free Software Network
http://www.ukfsn.org/
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Standard User arthurfowler
(learned) Thu 12-Apr-12 21:12:41
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Re: Disconnection costs


[re: ukfsn] [link to this post]
 
Ah, ok thanks.
Administrator MrSaffron
(staff) Sun 15-Apr-12 12:54:00
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Re: Disconnection costs


[re: aquiss] [link to this post]
 
Migrations properly handled onto a full LLU service i.e. MPF Migrate Order (which doesn't need mac) should also not raise the charge.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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