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Standard User killeruk
(newbie) Tue 15-May-12 20:18:26
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Entanet 21CN Upgrades


[link to this post]
 
Hello,

Quick question, my exchange has recently been 'upgraded' to accept ADSL2 connections. I'm currently with UKFSN on ADSL and I was wondering what the procedure is to get my connection upgraded? Do I need to go through Entanet direct or through UKFSN? I did send a message to UKFSN on Sunday but haven't received any kind of response yet. Thanks.
Standard User warweezil
(fountain of knowledge) Tue 15-May-12 21:48:30
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Re: Entanet 21CN Upgrades


[re: killeruk] [link to this post]
 
When I had a speed issues I gave up communicating with UKFSN and went direct to Enta after a couple of weeks of silence... only to find that Enta knew nothing about the ticket.

So with that in mind it may be better for you to ask Enta directly.

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Standard User RobertoS
(sensei) Tue 15-May-12 22:09:27
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Re: Entanet 21CN Upgrades


[re: killeruk] [link to this post]
 
In reply to a post by killeruk:
... go through Entanet direct or through UKFSN? I did send a message to UKFSN on Sunday but haven't received any kind of response yet. Thanks.
Your question answers itself, unfortunately. I suggest moving to a different Enta reseller, before the same happens when you have a connection problem. UKFSN have a considerable history of non-response. Are you aware it is literally a one-man band?

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Standard User killeruk
(newbie) Tue 15-May-12 22:35:54
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Re: Entanet 21CN Upgrades


[re: RobertoS] [link to this post]
 
Thanks for the responses. I wasn't aware UKFSN was run by one person, I will leave it a few days more to see if I get a response. I've never really needed to contact them with anything important until now.

Edited by killeruk (Wed 16-May-12 10:28:54)

Standard User vivaciti
(knowledge is power) Wed 16-May-12 21:14:09
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Re: Entanet 21CN Upgrades


[re: killeruk] [link to this post]
 
You should speak with your reseller, but if you get no response then you can go direct to Enta, but they are just the wholesaler.

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Standard User cedge
(member) Tue 22-May-12 07:22:43
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Re: Entanet 21CN Upgrades


[re: vivaciti] [link to this post]
 
I spoke directly to UKFSN (via e-mail I got quite a prompt response) who said it would cost £13 +VAT to get onto the 21CN network as a priority. I paid last week; I believe I'm now on the 21CN network but I'm waiting for UKFSN to bump me onto the correct product i.e. upto 24mbs DL.

My upload speed has doubled but I haven't seen any download speed increases as of yet. Has anyone else gone through this and how long did it take to see gains in DL speeds?

Migrated from Plus to UKFSN 16 Feb 07.
Home MAX 30 (Kingston Node)

Edited by cedge (Tue 22-May-12 07:31:28)

Standard User ukfsn
(knowledge is power) Tue 22-May-12 08:15:36
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Re: Entanet 21CN Upgrades


[re: cedge] [link to this post]
 
Please can you send an email to UKFSN support chasing this so I can know which account to check.

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Standard User cedge
(member) Tue 22-May-12 08:42:39
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Re: Entanet 21CN Upgrades


[re: ukfsn] [link to this post]
 
Is that in response to the original poster or do my reply? If it's the latter I'll send an e-mail at home tonight.

Migrated from Plus to UKFSN 16 Feb 07.
21CN Network Upgrade Pending
Standard User ukfsn
(knowledge is power) Tue 22-May-12 08:51:46
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Re: Entanet 21CN Upgrades


[re: cedge] [link to this post]
 
To you. The original poster was already replied to via the UKFSN support system some time ago.

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