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Standard User VWGolfman
(knowledge is power) Sat 07-Jul-12 15:48:35
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UKFSN's tickets system. Do they bother to offer support?


[link to this post]
 
Hi,
Does anybody have any experience of UKFSN's tickets system?
I raised a query 4 days ago but am yet to receive a response.

If I do not receive one by tomorrow afternoon I shall be migrating away, no questions asked....so they will have shot themselves in the foot.
Standard User b4dger
(knowledge is power) Sat 07-Jul-12 17:01:46
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: VWGolfman] [link to this post]
 
A quick look through this forum unfortunately shows many similar issues!?!

Standard User vivaciti
(knowledge is power) Mon 09-Jul-12 10:46:49
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: VWGolfman] [link to this post]
 
You dont have to migrate away if you are happy with the broadband service, you can just move to a different reseller.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User aquiss
(fountain of knowledge) Tue 10-Jul-12 16:25:31
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: vivaciti] [link to this post]
 
Though a MAC Key is still required.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
(free activation or migration + 2 months free)
Standard User vivaciti
(knowledge is power) Tue 10-Jul-12 16:35:05
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: aquiss] [link to this post]
 
Yes, but the customer could get this direct from Enta if they are not receiving any response from their current provider.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User b4dger
(knowledge is power) Tue 10-Jul-12 18:04:52
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: vivaciti] [link to this post]
 
I wonder what the OP did as his deadline was a few days ago! wink

Standard User VWGolfman
(knowledge is power) Sat 14-Jul-12 14:50:11
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Re: UKFSN's tickets system. Do they bother to offer support?


[re: b4dger] [link to this post]
 
Sorry for not updating you guys.

I was contacted promptly by Jason from UKFSN and he was very professional in clarifying the situation with the service they provide me with and which I had some queries about.

As it happens I had caused some confusion in the first instance by wrongly identifying the account Jason was referring to in a previous email. I apologised for this although it was an easy mistake to make as I have several accounts (with different resellers), each having a similar username.

So in a nutshell, I shall continue to use UKFSN as my main broadband provider.

I have always been happy with Entanet's core service and would not hesitate in recommending many of the resellers to my family, friends and colleagues.
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