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Standard User aquiss
(fountain of knowledge) Wed 10-Apr-13 08:49:59
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
From looking at the users manual
That LED is for internet conectivity, not DSL sync,
So there would appear to be no loss of sync,unlikely but could be DNS servers, or some type of bug with the router or the firmware,
Or as i suggested something Enta's side radius server's I'm sure i read somewhere that a drop in PPP session isn't always visable to the isp ?

For testing purposes , if you have another router can you try that to see if you are able to re create the same problem by torrenting , if so it's unlikely to be your side

For clarity, this is not using Enta's radius. They are terminated on to our radius boxes for this customer. The session length length is matched, almost to the second, on the exchange side reports/diags. I believe these drops are all LAN side, rather than WAN.

Customer has previously advised us via the ticket in Feb that the drops don't just take place with torrents. I presume this is still the case. I naturally can't go into customer details, but the customer is no where near a heavy user, so it's not like anything is coming under load/heavy resources.

I agree with Tommy here that I think the next stage is checking your router firmware is current or borrow another router.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Wed 10-Apr-13 10:22:51
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by tommy45:
From looking at the users manual
That LED is for internet conectivity, not DSL sync,
So there would appear to be no loss of sync,unlikely but could be DNS servers, or some type of bug with the router or the firmware,
Or as i suggested something Enta's side radius server's I'm sure i read somewhere that a drop in PPP session isn't always visable to the isp ?

For testing purposes , if you have another router can you try that to see if you are able to re create the same problem by torrenting , if so it's unlikely to be your side

For clarity, this is not using Enta's radius. They are terminated on to our radius boxes for this customer. The session length length is matched, almost to the second, on the exchange side reports/diags. I believe these drops are all LAN side, rather than WAN.

Customer has previously advised us via the ticket in Feb that the drops don't just take place with torrents. I presume this is still the case. I naturally can't go into customer details, but the customer is no where near a heavy user, so it's not like anything is coming under load/heavy resources.

I agree with Tommy here that I think the next stage is checking your router firmware is current or borrow another router.


To be realistic I do think it's the router causing the problems (as frustrating as it is) I have tested another connection we got with aquiss with torrents and that seems OK (and that's using a modified sky router) but you didn't hear me say that wink I think for now until I can afford to get another router i'm going to have to put up with this problem which is VERY frustrating (and a lesson learnt don't go for the most expensive router you can see it does not always work)! I got rid of a XBOX 360 to raise the cash for it too (true story)
Standard User NUTTER44444
(committed) Wed 10-Apr-13 14:31:34
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
I've decided to switch to wireless and see IF anything can improve. The same things have happened quite a few times today


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Standard User NUTTER44444
(committed) Wed 10-Apr-13 21:48:04
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Just 1 more. I have extensively tested today wireless and it seems to be working actually quite well. Obviously there is some sort of bug with torrent files/ethernet connections with this damn router somewhere (and no firmware fix available as it's the most recent version)
Standard User tommy45
(knowledge is power) Wed 10-Apr-13 22:01:12
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
Just 1 more. I have extensively tested today wireless and it seems to be working actually quite well. Obviously there is some sort of bug with torrent files/ethernet connections with this damn router somewhere (and no firmware fix available as it's the most recent version)
A couple of thoughts here, could you not swap the routers for a day or two ? or you could contact netgear support regarding this , using wireless just adds another possible cause to the list of posibilties , Depending on how long ago you purchased this router ,you may be able to return it and get a full refund or replacement router, if they will only replace with a new one of the same modle brand ect, then sell it as brand newon flea bay or become a seller on amazon uk as it's in a sealed box

Standard User NUTTER44444
(committed) Wed 10-Apr-13 22:04:05
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
I was actually thinking of getting this:

http://homeshopping.24ace.co.uk/online-exclusives/co...

(I have an account with them) but not sure what TP-LINK are like i've never heard of them
Standard User aquiss
(fountain of knowledge) Thu 11-Apr-13 07:40:26
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
TP-Link....frankly terrible CPE from what we can see, especially on longer lines. Last month TP-Link accounted for #1 for most reported faults being called in, knocking Belkin into #2.

It reminds me of when Netgear first entered the market with OEM cheap, but awful kit. The percentage of calls coming in must be way above their marketshare.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Thu 11-Apr-13 11:45:48
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
TP-Link....frankly terrible CPE from what we can see, especially on longer lines. Last month TP-Link accounted for #1 for most reported faults being called in, knocking Belkin into #2.

It reminds me of when Netgear first entered the market with OEM cheap, but awful kit. The percentage of calls coming in must be way above their marketshare.


AH! (And as you know my line is long as it is) Won't waste my time getting it then
Standard User NUTTER44444
(committed) Tue 16-Apr-13 08:35:17
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

Please click on the link below to find the snapshots for the above steps:

http://support.netgear.com/app/answers/detail/a_id/1...

Step:2

Please connect a computer wired to the router (using a Ethernet cable) and follow the steps to change the default gateway in the router.

1) Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, enter the User name as "admin" and Password as "password" (If you have changed the password then try with that password).
2) Click on the advance section and click on the Internet setup select “NO” under the option “Does your internet connection require a login”.
3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.

I hope this resolves the problem. Please contact us again if you require further assistance.

Please do visit http://support.netgear.com for any technical queries regarding NETGEAR products.

A notice will automatically be sent to your email address when i respond to your inquiry. Please DO NOT REPLY to that email. Instead, to add additional information to your case, click No to the question "Was your problem resolved with the information provided by the NETGEAR representative above?"

If you click YES, your case will be closed and a separate email containing a survey link will be sent so you can share with us your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,
Vishnu
NETGEAR Support
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 14:50:34
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.
I can't really see that solving the problem

Edited by tommy45 (Wed 17-Apr-13 14:53:28)

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