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Standard User NUTTER44444
(committed) Wed 17-Apr-13 15:02:36
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
In reply to a post by NUTTER44444:
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.
I can't really see that solving the problem


That's what I thought. I replied back and got another suggestion to reflash the original firmware! I think um that NETGEAR'S support is not fantastic to be honest! I've disabled wireless on it and it seems to have actually cooled the router down as a consequence the disconnections seems to have calmed down a bit although not completely disappeared
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 15:38:16
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,

Standard User NUTTER44444
(committed) Wed 17-Apr-13 16:26:17
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,


Aquiss use O2 so I believe i'm connected via O2


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Standard User tommy45
(knowledge is power) Wed 17-Apr-13 17:17:55
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
In reply to a post by tommy45:
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,

Aquiss use O2 so I believe i'm connected via O2
So a router that uses a Broadcom chipset would be the best match for the line card at the exchange, (Which your telephone line is physically connected to) There maybe an issue with the LLU kit at the exchange, in particular the line card Or some type of fault with the Vlan used from the exchange kit to the carriers(Entanet's) data centre, Of course o2 will deny the existance of such a fault ,they nearley always do ,I would say a line card fault, unless there are others on the same exchange or exchanges that are in the same daisy chain

Standard User NUTTER44444
(committed) Wed 17-Apr-13 17:35:27
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
These are basic line stats (it's a long line)

ADSL Link Downstream Upstream
Link Rate 2527 Kbps 935 Kbps
Line Attenuation 59.5 dB 28.5 dB
Noise Margin 6.2 dB 7.0 dB

How would I know what a broadcom chipset router is? Any particulaur brands that specialise in broadcom?
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 18:39:44
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
These are basic line stats (it's a long line)

ADSL Link Downstream Upstream
Link Rate 2527 Kbps 935 Kbps
Line Attenuation 59.5 dB 28.5 dB
Noise Margin 6.2 dB 7.0 dB

How would I know what a broadcom chipset router is? Any particulaur brands that specialise in broadcom?


There are quite a few broadcom based routers out there, prices from cheap to expensive, The netgear DG834 V4 G is a cheap basic wireless router , TP link do some broadcom based routers, then you have Billion (7700n & 7800n )and a few other brands so they are quite popular , I think the TPlink one that you refered to earlier may have a broadcom chipset, well according to a few web sites it does,
But chipset compatibility is only part of the solution, It's things like how well a router is able to handle lots of connections at the same time, how user friendly it is for stuff like port forwarding etc , and what you need it to be able to do , like is wireless important or not, if not then you will make a saving by choosing a wired version such as the billion 7800 which can be purchased a lot cheaper than it's wireless variant

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