Upstream IP Profile on 80/20 products is always 20Mbs, so don't worry about that one.
Re the downstream, in the text box with the IP Profile is the sync speed. IP Profile should be 96.79% of sync speed.
There's also the possibility that Entanet still use a copy of the IP Profile for internal prevention of packet loss. (They used to on ADSLx a while ago). That should be automatically updated when the BT one changes, but that system often fails, and on Plusnet which does the same it's a common problem.
I don't know whether or not the copy figure is shown in your vivaciti control panel. Go hunt
. The name may be a bit different (PlusNet call it Current Line speed), but you should recognise it if it's there.
If you find it and it is clearly far too low, or if you don't find it, your first thing to try is to disconnect/close the PPP session from your router. There's probably a button in the GUI, possibly under WAN, but if there isn't then turning the router off is fine. Or just unplug it from the Openreach modem. Leave the Openreach modem connected for any of the above methods
Wait 15 minutes to make it likely the PPP session has dropped and been noticed by the Entanet system. That's a sort of "out of the air" figure, but there are reasons for it. Then reconnect the router. This starts a new PPP session and here's a fair chance that will trigger an update of the Entanet copy.
If there is no improvement after that, it's time to contact support.
Edit - If there aren't a lot of users on your FTTC cabinet speeds are often far higher than the estimate. It tends to drop as more users are added, and can do sharp drops. It doesn't often go below the estimate.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 21-Aug-13 00:32:59)