Sorry to hear you've had a problem with the service going live. If you could PM me your line number (or ADSL username if you don't feel comfortable providing a telephone number) I can look into this for you. If the line says ADSL2+ available then that's what we'll send through to get the line activated, however I can see on long lines this might now be desirable but automating the decision of whether to put the line on ADSL or ADSL2+ probably wouldn't work.
We have our own support department so there is no need to call Entanet.
We were available over the weekend and the bank holiday and would have been able to put in the change request for you.
Looks like you are on ADSL now (apologies if I guessed the wrong account!). But there was a note against your account 'Remote works have been carried out', suggesting the issue wasn't just ADSL2+ but required intervention from BT. Also we did send the order to Entanet with Downstream set to 8Mbit/s. The system always messes up when they do a reseller to reseller migration. I asked them to look into this last week.
Edited by freeola (Tue 27-Aug-13 13:54:10)