Long time lurker, first time poster. I've been a loyal customer with UKFSN for many years. I believe they were one of the first few to offer 'substantial' download limits when everyone else was capping. The price was high but it worked well for me.
Over the last few months I (and many) others have started to receive sporadic outages. This wasn't a major concern (although my business was affected) but I've found the lack of communication from UKFSN appalling. I appreciate that Jason is a one man band at the company, but his tardiness at letting his customers know of issues (either via his website or social media) has disappointed me.
I've endeavored to reach Jason via the company website, but found the number listed gives a dead tone, and the feedback/support page is now blank. In desperation I reached out Entanet (effectively UKFSN's 'parent' company) and found the level of support amazing. Special mention to Ben and Ella at Entanet for being patient with me and the situation, but keeping me informed at every step of my query.
It came to a head over a week ago when I thought the time was now to move on (Plus.net offering faster uncapped fibre at half-the-price). After a lack of response from Jason (not surprised) Entanet stepped in reaching out to me via social media no less to get the issue resolved.
The final nail in the coffin for UKFSN was an e-mail from Jason this morning replying to my request for a MAC code. I was expecting an apologetic response saying "Sorry for the delay" or "please reconsider leaving", no, it just enclosed a MAC code. Nothing else. Really? That's what you think of your customers?
Oh well. Sorry for the rant but just wanted to vent my frustration's publicly in the hope it will help other UKFSN customers.