Apologies if this is the wrong forum, it's pretty late but wanted to get a post in as I've been trying to sort an ADSL issue with no luck and it doesn't seem to make sense to me. The person I was trying to help uses Freeola as an ISP which I'm assuming by their login is provided by Entanet. The situation is:
- roadworks accidentally cut the cable to the cabinet, all users lost phone and internet
- connection repaired, all users got their phone/connection back, my friend did get phone but no internet
- they disconnected everything and put the router in the test socket, no change
- they replaced the router with another, configured it with help from the ISP, no change
The router appears to work as normal up to a point, on startup the dsl light flashes and then goes solid which according to the status page it's syncing at around 5Mb/s which is about right as it's a rural area. I kept an eye on it but never saw it dropping sync and retrying.
Usually I'd expect this to be a configuration issue but I went through the ADSL settings and they looked fine, the fact that the old router just suddenly stopped working and the external line was damaged give some credit to the thought it could be a line issue. The microfilters have been changed and the call quality on a phone plugged into the microfilter seems fine, there's no background noise at all.
I'm puzzled as I expected the ADSL sync to be failing or completely unstable but neither are the case. I can't check the settings on the previous router as they don't know the password, both the old and new are TP-link and the new one didn't seem to show anything useful in diagnostics or its logs. The logs show 'netMakeChannDial: err-3000 rn_p=805509a0' but I've found people who have this error and the connection is working fine. The diagnostics show the following:
Testing Ethernet LAN Connection - Pass
Testing ADSL synchronisation - Pass
Testing ATM OAM segment ping - Pass
Testing ATM OAM end to end ping - Pass
Testing ATM OAM F4 Segment ping - Fail
Testing ATM OAM F4 end to end ping - Pass
Ping primary DNS - Fail
On looking up this error the fail doesn't seem relevant either because again I found people with that error and who had a working internet connection.
Entanet are meant to be monitoring the connection tonight, BT have said the line is showing fine from their end and if they come out to check the house wiring then it's a £200 charge (or similar).
Any thoughts would be appreciated.