LLU Support

I have pleasure in announcing LLU Support is for 24/7, giving you more flexibility in dealing with any technical questions/queries.

Regards

Helen <n>
freedom2surf

Does this apply to those on Easynet LLU lines also, or just those on Pipex LLU lines? Also does this 24/7 LLU support apply to support tickets, or is it just phone support?

_________________
Adam
NewNet Home S
Support for F2S users @ Freedom2Support

Helen

1. you do not say how customers obtain this support - do they have a dedicated number or is there a menu option on the phones?
2. why was this not posted at freedom2support as well? The majority of f2s customers use that forum in preference to this one.

Thanks

Cheers
Steve
freedom2surf MAX ADSL. Netgear DG834GT

Steve
All customers on the LLU service have received direct notification from F2S advising how to contact the Support team.

Please send me a pm with your details if you no longer have the number.

Apologies for not posting on the freedom2support forum, this was an oversight on my part.



Regards

Helen <n>
freedom2surf

This is purely for the Pipex LLU support, all other support remains the same.

It applies to both Support calls and tickets.


Regards

Helen <n>
freedom2surf

In reply to:

---

This is purely for the Pipex LLU support, all other support remains the same.

---

Bet the other LLU customers are chuffed to hear this.

Especially given that customers on the Easynet product at SKY/UK Online get 24/7 support as standard.

-----------------------------------------------------
be* unlimited
7 Mb down/1.1 Mb up using Speedtouch 780WL
Poplar (LNPOP) exchange
be* unlimited website (ADSL2+ LLU)
http://www.bethere.co.uk/

(ex Wanadoo/AOL/Zen/f2s LLU)

Thanks Helen.

_________________
Adam
NewNet Home S
Support for F2S users @ Freedom2Support

So as I understand this, as a f2S LLU cusatomer I do not get 24/7 support?

/me peruses O2 forums while waiting for answer...


/editted for typo


--
Mick
Saw a sign on a restaurant that said Breakfast, any time -- so I ordered French Toast in the Renaissance.
Born again F2S User -Turn off the resus machine... I don't want to be here!!!
When will you die? take the Death Test?

Edited by Great_Bridge (Mon 26-Nov-07 20:36:55)

Shouldn't really follow up my own post but what the hell...

My connection has been unstable for last 36 hours, have yet to complete a round of COD4.

rang support, kept on hold to eventually get answer machine...

... no returned call...

... MAC code requested via email...

... rply to email for mac says ticket actioned and closed... but no MAC quoted...

Jeez!!!

--
Mick
Saw a sign on a restaurant that said Breakfast, any time -- so I ordered French Toast in the Renaissance.
Born again F2S User -Turn off the resus machine... I don't want to be here!!!
When will you die? take the Death Test?

As Helen says, people who get the 24/7 support have been notified. F2S provides LLU connections via two LLU networks - Pipex and Easynet (no new connections are made via Easynet now I don't think). It's only those F2S users who are connected via the Pipex LLU network that get the 24/7 support.

_________________
Adam
NewNet Home S
Support for F2S users @ Freedom2Support