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Standard User Rebeldiamond
(newbie) Wed 02-Mar-11 17:15:24
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New Infinity install


[link to this post]
 
Hi, i had infinity option 2 installed this afternoon and the engineer called to tell me i was synching at 39mb / 10mb

(i was at work, another member of household let him in)

I get home and i can't even run bt speedtest, it says failed.

I run a thinkbroadband speedtest and get...


DateSpeed DownSpeed UpPortServer
02/03/11 17:07:22
155.56 Kbps ( 0.2 Mbps )
284.53 Kbps ( 0.3 Mbps )
8095
speedtest2.thinkbroadband.com

Please can somebody advise as this is unusable.
Standard User MHC
(legend) Wed 02-Mar-11 17:18:19
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
It odes sound low but give us some more information.


What router? Is it new? Has it been set up for Infinity? or is it an old one?

What router stats?

What MTU and RWIn - in using WinXP?





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M H C


taurus excreta cerebrum vincit
Standard User yarwell
(sensei) Wed 02-Mar-11 17:19:48
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
which exchange ?

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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Standard User RobertoS
(sensei) Wed 02-Mar-11 17:22:14
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
Was that wired to the HH, or wireless? HH2 or HH3?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre.
Administrator MrSaffron
(staff) Wed 02-Mar-11 17:23:05
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Re: New Infinity install


[re: RobertoS] [link to this post]
 
Second BT Retail customer with this issue in two days, pointing towards a possible BT Retail and their traffic management not expecting you as a user perhaps

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Rebeldiamond
(newbie) Wed 02-Mar-11 17:24:21
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Re: New Infinity install


[re: MHC] [link to this post]
 
It is the kit that BT provides with a new install, it came with a router and a home hub 3
It is brand new
I'm using Win 7
I don't think it's possible to access the stats using the equipment provided either frown
Standard User Rebeldiamond
(newbie) Wed 02-Mar-11 17:25:28
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Re: New Infinity install


[re: yarwell] [link to this post]
 
It is the fernhill Heath exchange
Standard User yarwell
(sensei) Wed 02-Mar-11 17:25:32
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Re: New Infinity install


[re: MrSaffron] [link to this post]
 
there are some broken exchanges, too - Ortons in Peterborough for one.

http://btbusiness.custhelp.com/app/service_status

though Ortons seems to have cleared since lunchtime (virtually no TCP/IP throughput last three days).

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
Standard User Rebeldiamond
(newbie) Wed 02-Mar-11 17:26:24
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Re: New Infinity install


[re: RobertoS] [link to this post]
 
I have tried both wired and wireless, it's HH3
Standard User MHC
(legend) Wed 02-Mar-11 17:28:01
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
Are you connected wired? or wireless?

Make sure you try it wired. Then redo a speedtest here, speedtest.net and BT. Capture a screen shot of each. Then, assuming there is still an issue as everything is new straight on to BT. It looks to be a network/set up issue that they have control of.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
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