The Home Hub arrived on schedule but the engineer did not turn up to do the installation on the 11th with no phone call to say why. I rang BT in the evening to be told that there had been a glitch in their communications and the installation engineer had not been booked. Abject apologies, and the installation was re-scheduled for the afternoon of 21st March.
The engineer did not turn up to do the installation on the 21st and again there was no phone call to say why. Being twice bitten, I rang BT mid-afternoon to be told that there was a problem with the order and that the installation specialist team would phone me in the next 4 hours. They didn't. Rang BT again, and was told that that the team would contact me early this morning. They didn't.
I rang BT later this morning, and this time was passed on to someone who sounded as though they knew what was what. They said BT Wholesale had rejected the order because they had not received a MAC code. I repeated the MAC to them, whereupon they reinstated the order and came up with an installation date of 28th March. I asked if this could be expedited and was told they would try for the 24th. I could expect a call back to say when.
They called back! Bad news, the order had not been accepted by BT Wholesale because there was an "Open Order" on the line. My contact promised to get this resolved within 24 hours.
When I try to track the order on the BT site I get "The order details you have entered were for a cancelled order, which we are unable to display."
Edit: I've just received an email with a new order number scheduling installation on the 29th March. However, the order tracker says: "We will contact you shortly to re-schedule your appointment, if you wish to contact us regarding this, please call us on 0800 800 150.
The mind boggles. I'll keep you informed of "progress".
Edited by ffox (Tue 22-Mar-11 14:33:54)