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Standard User jon_rod
(committed) Sun 03-Apr-11 20:10:12
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Installation - long long does it take?


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Was wondering how long the average install takes, BT are coming tomorrow to install the modem with a data extension kit.

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Standard User orly
(fountain of knowledge) Sun 03-Apr-11 20:38:45
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Re: Installation - long long does it take?


[re: jon_rod] [link to this post]
 
Took about 2 hours at ours but that was just a simple install the modem and router next to the master socket. Includes time the engineer took after this at the cabinet and then back at the house on the phone to the helpdesk to get the "red light problem" fixed which took about 30-45 minutes.

The red light problem being a problem with the HH2 firmware at the time where it wouldn't connect to the modem. I suspect this problem is long fixed though.

---
BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
25.5mbit down / 7.6mbit up

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Anonymous
(Unregistered)Sun 03-Apr-11 23:27:27
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Re: Installation - long long does it take?


[re: jon_rod] [link to this post]
 
Must have taken around 45 mins here - possibly less. 15 mins in cab? 20 mins in house 10 mins chatting.


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Standard User DrTeeth
(knowledge is power) Mon 04-Apr-11 09:57:49
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Re: Installation - long long does it take?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Must have taken around 45 mins here - possibly less. 15 mins in cab? 20 mins in house 10 mins chatting.


Same here.

Both of the BT engineers I have had here have claimed that it is NOT possible to connect to the service without a router attached to the modem...it is.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User jon_rod
(committed) Mon 04-Apr-11 11:44:50
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Re: Installation - long long does it take?


[re: DrTeeth] [link to this post]
 
Thanks for the replies, it took just under 2 hours with putting the data extension kit in. Very happy with the result!

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Standard User danielowenuk
(fountain of knowledge) Mon 04-Apr-11 16:18:09
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Re: Installation - long long does it take?


[re: jon_rod] [link to this post]
 
2 hours ish, but he did move the master socket for me and was dragging his feet a little as it was the 2nd to last call of the day and I don't think he wanted to do the last one smile

Can't complain with the result though.
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