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Standard User mrnelster
(committed) Mon 25-Apr-11 11:09:49
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Broadband Quality Monitor


[link to this post]
 
Hi

Can anybody advise me as to what the BQM graph is telling me?

I would like to understand:

1. Does the red packet loss mean the connection is not being used at that time?

2. If so, why does this earlier example of the graph show activity during the early hours when nothing was knowingly being used?

My Broadband Ping

For the first couple of days the graphs were similar to this.

3. What has changed to now give this example of the graph over the last couple of days?

My Broadband Ping

We have a couple of iPhones in the house but they seem to disconnect when not actively viewing anything.

4. What could be causing the latency spikes and rapid average latency increases?

5. Why do speed testers 9 times out of 10 show 0ms for ping? I have ping tested in the CMD menu and 7-8ms seems about average but it almost never shows when speed testing.

6. Or is this all entirely normal?

Would just be nice to know that it is, or if the router set up is an issue. The graph is shared below.

Thanks.

Neil

.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping

Edited by mrnelster (Mon 25-Apr-11 11:17:34)

Standard User RobertoS
(sensei) Mon 25-Apr-11 11:16:07
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Re: Broadband Quality Monitor


[re: mrnelster] [link to this post]
 
That's chaos!

Is your IP address static or dynamic?

Click the live link in my sig for mine. That's normal.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User mrnelster
(committed) Mon 25-Apr-11 11:22:42
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Re: Broadband Quality Monitor


[re: RobertoS] [link to this post]
 
Yours is what I thought it should look like frown

I am using a netgear wndr3300 router and have set it to respond to pings as stated in the TB FAQ's.

I have been connected since 19th and was told that training would be at least 1 month, but wouldn't think that could cause this?

All ideas greatfully received! I think I have shared it correctly below?

Ta.

.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping


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Standard User mrnelster
(committed) Mon 25-Apr-11 11:26:47
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Re: Broadband Quality Monitor


[re: RobertoS] [link to this post]
 
Is your IP address static or dynamic?


I think this means static?


IP Address Assignments

IP Type Single NAT (ipv4)



.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping
Moderator billford
(moderator) Mon 25-Apr-11 11:32:47
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Re: Broadband Quality Monitor


[re: mrnelster] [link to this post]
 
One obvious question- do you turn the router off at night or when you leave the computer for extended periods?

That will give the long red blocks of 100% packet loss... the BQM pings the router, not the BT modem.

(Live BQM link in my sig too)

~~~~~~~~~~~~
Bill

bill@thinkbroadband.com _______________Planes and Cars and ..._______________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User mrnelster
(committed) Mon 25-Apr-11 11:52:35
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Re: Broadband Quality Monitor


[re: billford] [link to this post]
 
In reply to a post by billford:
One obvious question- do you turn the router off at night or when you leave the computer for extended periods?

That will give the long red blocks of 100% packet loss... the BQM pings the router, not the BT modem.

(Live BQM link in my sig too)


No. It is left on permanently. I sometimes turn the computer to hibernation and sometimes just leave it on.

But the router is always on. I have this computer connected via an ethernet cable but everything else connects wirelessly.


.

.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping
Standard User mrnelster
(committed) Mon 25-Apr-11 12:01:07
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Re: Broadband Quality Monitor


[re: mrnelster] [link to this post]
 
Before I start messing about with the router, does this post sound feasible?

http://forum1.netgear.com/showthread.php?t=26360
.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping
Standard User maniac886
(member) Mon 25-Apr-11 12:05:27
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Re: Broadband Quality Monitor


[re: mrnelster] [link to this post]
 
Have you tried a different router, just to rule out that your Netgear router is at fault?

Aquiss FTTC Business 90
300m to cabinet
37.7mbit down / 8 mbit up
Moderator billford
(moderator) Mon 25-Apr-11 12:08:18
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Re: Broadband Quality Monitor


[re: mrnelster] [link to this post]
 
Yes, it certainly does- as the second post says, your idle timeout should be set to zero. I don't know where it is on a Netgear, but it shouldn't be difficult to find and check.

~~~~~~~~~~~~
Bill

bill@thinkbroadband.com _______________Planes and Cars and ..._______________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User mrnelster
(committed) Mon 25-Apr-11 12:13:47
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Re: Broadband Quality Monitor


[re: maniac886] [link to this post]
 
In reply to a post by maniac886:
Have you tried a different router, just to rule out that your Netgear router is at fault?


Not yet, but I think I may have found the issue.

The engineer very kindly installed my router (he isn't obliged to do so) but had only ever fitted Home Hubs previously.

I have just found that the connection status was set to "On Demand" with a 5 minute idle time out setting. That also answered a question I had with Aquiss about multiple Radius Logions of 5 minute durations (give or take a few seconds) registering on their control panel.

That would appear to be a rather big coincidenece, so hopefully that will sort it out.

Fingers crossed. wink

.

Knowing how it works is completely different to understanding how it works.


My Broadband Ping
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