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Standard User andew
(regular) Mon 04-Jul-11 22:33:41
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Another engineer needed


[link to this post]
 
Hi, having problems with my connection again frown BT say its a GEA503 fault, whatever that is, tbb quanlity meter doesnt look good.

tbb meter

Anyone know what that fault is?

Edited by andew (Mon 04-Jul-11 22:35:51)

Standard User 4Way
(member) Mon 04-Jul-11 22:44:58
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Re: Another engineer needed


[re: andew] [link to this post]
 
Found this for you but I don't think it helps much!

Link

GEA503

Problem Explanation: An issue has been identified. Appointment Not required.

Resolution/Recommendation: Report fault to BTW for OR investigation.
Standard User andew
(regular) Mon 04-Jul-11 22:50:43
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Re: Another engineer needed


[re: 4Way] [link to this post]
 
Ah, looks like its gone beyond that then, Openreach engineer tried calling when no-one was in. Found out this from enta: Bt advise the engineer deemed a site visit was neccessary following this and that Open Reach control will be contacting the customer directly to arrange an appointment at some point today. I always thought appointments were done thru the isp rather than BT ringing direct.


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Standard User homer79
(learned) Mon 04-Jul-11 23:45:25
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Re: Another engineer needed


[re: andew] [link to this post]
 
Yeah, I had them phone up on saturday, I nearly cancelled it by accident.
Standard User WWWombat
(committed) Tue 05-Jul-11 00:03:11
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Re: Another engineer needed


[re: andew] [link to this post]
 
That lull between 6pm and 7pm - were you downloading anything then?

My first 48 hours ran at roughly 4% packet loss, until interleaving was turned on by DLM. This happened twice (once initially, and again after the upstream was regraded).

During that time, I noticed there was an hour-long period where the packet loss disappeared - and that coincided with a 5GB download going on at the time.

BQM Graph with lull

BQM Graph with interleaving switch-on
Standard User andew
(regular) Tue 05-Jul-11 08:09:27
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Re: Another engineer needed


[re: WWWombat] [link to this post]
 
No 5GB download between those times according to enta's usage log for my line
between 6pm and 7pm it shows the following

17:59:41 68.15 MB
18:09:26 38.8 MB
18:19:03 405.96 MB
18:29:49 202.44 MB
18:39:08 33.49 MB
18:49:26 8.07 MB
18:59:05 6.77 MB
19:09:43 3.51 MB

The 405.96 adn 202.44MB will be due to turning the pc on and iplayer automatically downloading tv stuff as series link is on. But apart from that little usage at all between those times.
Standard User andew
(regular) Wed 06-Jul-11 12:28:16
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Re: Another engineer needed


[re: andew] [link to this post]
 
Fixed again smile i hope.

HR fault again. Apparently in the crimp that was replaced the last time.

TBB graph from last 24 hours
Anonymous
(Unregistered)Wed 06-Jul-11 12:56:54
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Re: Another engineer needed


[re: andew] [link to this post]
 
In reply to a post by andew:
Fixed again smile i hope.

HR fault again. Apparently in the crimp that was replaced the last time.

TBB graph from last 24 hours
Looks to me like an interference issue in that the D'side pair is suffering from emi,
Standard User RobertoS
(sensei) Wed 06-Jul-11 20:26:11
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Re: Another engineer needed


[re: andew] [link to this post]
 
Graph up to now looks a lot better.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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