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Anonymous
(Unregistered)Thu 18-Aug-11 09:12:06
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Infinity questions


[link to this post]
 
Hi all,

Ordered infinity last night and was given a speed between 4.5 to 11.5mb. This cant be right surely? I know these are estiminations, i did a sam knows check and its roughly between 29 to 33 on fibre. Whats interesting is that im in a FTTP area, will i be getting FTTC or FTTP? She did say i'd get up to 15 on the upload? Looking on the bt checker with my address i can get up to 100mb download and 15 upload.

Also another issue, my master socket is in the lounge and the socket where i want it is roughly 10 meters away, can this be solved by re wiring the socket to an extension and the study socket is the master?
Administrator MrSaffron
(staff) Thu 18-Aug-11 09:21:11
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
Data extension kit can solve things if its FTTC, if full fibre, time to talk to them on the day they pull fibre into property.

If you are a FTTP area you should have seen people pulling tubes and blowing fibre as close as 30 to 60m away from the property.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User nelix01
(member) Thu 18-Aug-11 09:28:05
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
The first place to check is the BT Wholesale Checker. This will give you a list of the available Broadband Options and estimated speeds.

As for where you want the PC, as Mr Saffron has stated a Data Extension Kit can be fitted if required by the Engineer.


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Standard User RobertoS
(sensei) Thu 18-Aug-11 09:33:00
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Re: Infinity questions


[re: MrSaffron] [link to this post]
 
The opening post doesn't makes sense Andrew.

He couldn't order Infinity under 15Mbps, and does Infinity exist on FTTP?

It does look, as you picked up, as if it's FTTP not FTTC, and that might explain a nonsense FTTC estimate.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RobertoS
(sensei) Thu 18-Aug-11 09:35:34
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
You ordered on the phone? You sure it was "Infinity"?

Who from/where did you get the 4.5-11.5 estimate. The same "she" as told you 15Mbps upstream?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Anonymous
(Unregistered)Thu 18-Aug-11 09:40:30
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Re: Infinity questions


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
You ordered on the phone? You sure it was "Infinity"?

Who from/where did you get the 4.5-11.5 estimate. The same "she" as told you 15Mbps upstream?


Thats correct yes.
Standard User RobertoS
(sensei) Thu 18-Aug-11 09:42:39
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
As you said:-
This cant be right surely?


My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Anonymous
(Unregistered)Thu 18-Aug-11 09:43:19
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
If i were under 15 i couldnt get infinity, but checking my email order has been placed. If i were on standard broadband it says

Our check also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 7Mbps; typically the line speed would range between 4.5Mbps and 11.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 7Mbps; typically the downstream speed would range between 4.5Mbps and 11.5Mbps. Thats ADSL+2, not fibre. Totally different. Thats what she quote me on the phone.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.


Our test also indicates that your line currently supports a WBC Fibre To The Premises technology with an estimated Broadband downstream line speed of up to 100Mbps and upstream line speed of up to 30Mbps.
Standard User RobertoS
(sensei) Thu 18-Aug-11 09:50:18
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Re: Infinity questions


[re: Anonymous] [link to this post]
 
Right!

You have either ordered ADSL2+, which is BT Total Broadband, or you have ordered an FTTP service. The figures you fave initially are a mixture of the two estimates, so something is wrong with what she told you. You cannot get 15Mps upload on the ADSL2+.

Have you had any confirmatory emails? You need to check what has been ordered.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Administrator MrSaffron
(staff) Thu 18-Aug-11 09:57:38
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Re: Infinity questions


[re: RobertoS] [link to this post]
 
Infinity is the catch all name for FTTC and FTTP from BT Retail

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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