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Standard User G3UZF
(committed) Mon 12-Sep-11 17:59:39
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Home Hub 3- Who owns it?


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Just thinking if the HH3 goes belly-up, if it's down to me to get it fixed / replaced at my expense or will OR take care of it. I assume (nasty word) it has some sort of Warranty. My Hub was supplied as an integral part of the 'Broadband 3 with Fibre' option.

Hub is working fine, just interested in the 'what if'.

I know the OR Modem is owned by them, (already replaced once FOC), but that's not the question I'm asking.

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Standard User nelix01
(committed) Mon 12-Sep-11 18:09:33
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
The Hub3 comes with a 12 month warranty and if it goes belly up within the first 12 months then BT should replace FOC. Anything after this then the customer will have to supply a new router.

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Anonymous
(Unregistered)Mon 12-Sep-11 18:33:37
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
DEpends on what the contract states


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Standard User G3UZF
(committed) Mon 12-Sep-11 18:47:00
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Re: Home Hub 3- Who owns it?


[re: nelix01] [link to this post]
 
nelix01...

Thought as much!

Hey, Ho- isn't technology wonderful.

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Standard User G3UZF
(committed) Mon 12-Sep-11 18:49:36
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Re: Home Hub 3- Who owns it?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
DEpends on what the contract states


Contract, what contract?

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Standard User bobbyboyuk
(member) Mon 12-Sep-11 19:00:25
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
Agreed, im on option 3 with fibre trial, no contract, just a monthly thing, if mine goes belly up, il cancel and tell them why, im sure they would send a new one out pronto smile bit like if your sky box goes belly up smile
Standard User G3UZF
(committed) Mon 12-Sep-11 19:15:29
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Re: Home Hub 3- Who owns it?


[re: bobbyboyuk] [link to this post]
 
In reply to a post by bobbyboyuk:
Agreed, im on option 3 with fibre trial, no contract, just a monthly thing, if mine goes belly up, il cancel and tell them why, im sure they would send a new one out pronto smile bit like if your sky box goes belly up smile


Aaargh!

Don't mention Sky- They already get more than £65 a month out of me and I'm sure they will screw more blood out of the stone if the HD+ Box goes skywards to RIP.

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Standard User bobbyboyuk
(member) Mon 12-Sep-11 19:20:04
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
You should cancel, they ring me up every week offering it me for half price for the year, they still want the hd sub though, so i keep saying no smile
Standard User nelix01
(committed) Mon 12-Sep-11 19:28:18
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
I cancelled my Sky and went for BT Vision. We realised that we were paying them just to watch channels that we could get on Freeview, the only other one we really watched was Sky Atlantic but I can live without it.

Whilst there is no HD channels available (that comes next year) there is a huge VOD library that suits me the Mrs and Kids.

Standard User yarwell
(sensei) Mon 12-Sep-11 19:49:00
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Re: Home Hub 3- Who owns it?


[re: G3UZF] [link to this post]
 
there is no such thing as a 12 month warranty that overrides your statutory rights, nor any limit on the Sale of Goods Act that says vendor liability ceases at 12 months.

It does depends on the T&Cs (no doubt on the BT site) that you are deemed to have agreed to by using the service.

On the one hand it could be an integral part of the service you are using, in which case they should replace it. They seem to give them out willy nilly to address non-relevant faults.

On the other hand you bought it and it has to have been of merchantable quality and last a period of time that a Court would see as reasonable for solid state electronics.

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

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