It is also not wise perhaps to claim a fairly decent technical knowledge and then to describe the "Superhub" as "a fibre optic modem that's integrated with a badly engineered switch- a switch
and a hub are two very different things", having just previously said "it's not even a hub at all, but a router
". That is, of course, leaving to one side the fact that a fibre optic modem would have a fibre optic cable plugged into it and not a coax cable.
That said, it does demonstrate very well the limitations of using ISPs (or indeed any business) that utilise call centres, especially when the call centre staff are not really up to the job and/or cannot be easily understood.
Loop Scorpio Ltd
Ledbury; Highnam; Newent; Painswick; Arlingham, Cranham
Now also offering 20 Mbps symmetric broadband!