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Standard User thinkpl
(newbie) Fri 16-Dec-11 10:13:48
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FTTC Line - How to get BT to fix line for 17a


[link to this post]
 
I have FTTC, maxing out at 40/10. My unlocked VDSL router shows me on Profile 17a with a max of 54/15 possible

If I take my VDSL router next door to my neighbour (he also has FTTC) it shows a max of 75mb/28mb - quite a sizeable difference. His db stats, etc look much better.

What would be the best plan to get BT to improve my line - obviously there's isn't a fault as such but the line is considerable poorer and perhaps a cable swap to the cab would sort this out.

tia !
Administrator MrSaffron
(staff) Fri 16-Dec-11 10:24:30
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Re: FTTC Line - How to get BT to fix line for 17a


[re: thinkpl] [link to this post]
 
Given they have not done this sort of thing for ADSL unless speeds fall into fault category, why would they start for VDSL2?

Sounds nasty to say it, but that is the reality.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User thinkpl
(newbie) Fri 16-Dec-11 10:28:48
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Re: FTTC Line - How to get BT to fix line for 17a


[re: MrSaffron] [link to this post]
 
Correct. If I call BT and complain about 55mb, it will be followed by <click><brrrrrr>

I've recently had my other ADSL line replaced for poor connectivity, and since a total line swap, it's been rock solid. I want to do the same thing for my VDSL.

Another way to check would be to find a provider that does a one month VDSL contract so i can enable, test, and get stats on my very good ADSL line


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Standard User epyon
(committed) Fri 16-Dec-11 11:07:41
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Re: FTTC Line - How to get BT to fix line for 17a


[re: thinkpl] [link to this post]
 
A lift and shift maybe?

but thats like £120 or something.

BE*Unlimited 19157/1399Kbps
Administrator MrSaffron
(staff) Fri 16-Dec-11 11:11:06
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Re: FTTC Line - How to get BT to fix line for 17a


[re: thinkpl] [link to this post]
 
Define poor connectivity? As in slow, or just unreliable?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mr_bean
(member) Fri 16-Dec-11 11:38:05
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Re: FTTC Line - How to get BT to fix line for 17a


[re: thinkpl] [link to this post]
 
What would be the best plan to get BT to improve my line
Either

a) Get a new phone line installed with FTTC and hope the stats are better.
b) Move house, next door sounds a good bet.

Seriously that's about it, you're not even supposed to know the stats so BT are not going to entertain a "fault" call if the line is running at 40/10. I doubt they'd entertain swapping the pair to the cab either without a good reason and "I've only got 14Mbps headroom but my neighbour has 35" almost certainly doesn't count as a good reason.

Are you sure his line goes to the same cab - odder things happen.

Edited by mr_bean (Fri 16-Dec-11 11:43:37)

Standard User Justo
(regular) Fri 16-Dec-11 11:53:35
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Re: FTTC Line - How to get BT to fix line for 17a


[re: epyon] [link to this post]
 
In reply to a post by epyon:
A lift and shift maybe?

but thats like £120 or something.


+1 might not be a bad investment once 80/20 is released.
Standard User mr_bean
(member) Fri 16-Dec-11 12:04:39
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Re: FTTC Line - How to get BT to fix line for 17a


[re: Justo] [link to this post]
 
Not sure you can just ask for one, also no guarantee that the speed will be better - might go down frown
Standard User RobertoS
(sensei) Fri 16-Dec-11 12:36:27
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Re: FTTC Line - How to get BT to fix line for 17a


[re: thinkpl] [link to this post]
 
Try the test socket inside the master. There's nothing special about the VDSL faceplate. The modem cable should fit, but use a normal dangly filter if you feel happier with one.

There is a chance your home wiring needs attention, and your neighbour's is OK.

My broadband basic info/help site - www.robertos.me.uk
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