Hi everyone, I wonder if anyone can help with this issue.
For the last few months our connection has been great, getting online with all 4 Xbox360's with no lag, until an engineer disconnected us from the main box outside our home due to maintenance, at first he denied disconnecting us as according to him we were not connected to that unit, according to his paperwork? after checking all the connections in that box, he apologised and informed us that the reason we were not showing up on his work sheet was due to us not having a telephone line with Virgin.
He informed us that as soon as he had finished working on the box, he would connect us back up!
After about 30 mins he knocked our door stating that everything should be working now, so we checked and all the lights on the hub were on and appeared to be ok.
That evening our connection kept dropping out and we had to repeatedly re-set the hub, after two days of this we contacted support and were told that our signal was too high and an engineer would need to visit us.
The engineer visited us and the first thing he did was swap our cable over inside the box, outside our home, then came in and tried to reset our hub, at first he couldn't get it to connect, then after a few tries it worked, then he checked our hub settings via the PC, and said it was a power level causing the issue, he went to his van and added a little silver adapter to our hub.
He then tried to re-boot our hub and it failed again, after another few tries it worked, he then re-checked our settings and said everything was ok!
That evening we tried to get online but none of us could get an open connection, so we reset the hub and it worked, but the lag was terrible, not just my Xbox360 but also the rest of them, so we tried just having one online and there was no change.
We did a couple of speed tests and it all looked ok, so why the lag? we contacted tech support who informed us that we should change our wireless settings, I informed him that we were using Ethernet cables, he said it didn't matter? then after he had us alter some of the settings, we tested the console and we still had lag.
The support guy then said he would need to pass us over to his collegue and with that we were cut off!!!!!!
We got back in touch with support and spoke to a different adviser, this time we were told to alter the settings again, and were informed that they would monitor our line.
We went back onto the Xbox and got lag again? so this time I thought it might be our Xbox360's so I took mine to my neighbours house to try it, and behold no lag!!!
We got back in touch with support and spoke to another guy who took control of our PC and had a look at the settings, he informed us that everything was ok and working, then informed us that we would need to set port forwarding as this was most likely the problem, I informed him that we had 4 Xbox360's connected and he said it would still work? I was under the impression that it would work for one, but due to the all four having a different IP it would not, so I set up Port Triggering, but again no change, still getting lag.
For two night now I have had my xbox on my neighbours connection with no lag, yet I try on mine and I get lag.
I am getting really frustrated as I cannot find a solution to this problem, and every time I contact support I am told there is nothing wrong?
My Broadband Ping