General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User trogoy
(newbie) Tue 27-Dec-11 17:47:10
Print Post

BT business Infinity installed - printers not working


[link to this post]
 
Hi Have 2 printers that i used wirelessly on my bt business broadband. Since I upgraded to infinity on 22nd December I cannot get either printer to print wireless. I got "add printer" and select the wireless option but the desktop and laptop cannot find my printers when they search for them.

Help on this would be massive as i'm back to work tomorrow.

thanks
Standard User Ribble
(member) Tue 27-Dec-11 20:19:26
Print Post

Re: BT business Infinity installed - printers not working


[re: trogoy] [link to this post]
 
What printer? Have you run through the setup process to link the printer to the BT hub 1st?
Standard User TheManStan
(learned) Tue 27-Dec-11 20:43:27
Print Post

Re: BT business Infinity installed - printers not working


[re: trogoy] [link to this post]
 
If you've upgraded to infinity , you got a new hub. The wireless printers will still be set-up for your previous hub.
You'll likely need to go through the setup procedure for the printers themselves all over again and get them to sync with the new hub 1st, before you can add them to your computers.


Register (or login) on our website and you will not see this ad.

Standard User trogoy
(newbie) Tue 27-Dec-11 21:39:00
Print Post

Re: BT business Infinity installed - printers not working


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
What printer? Have you run through the setup process to link the printer to the BT hub 1st?


No i haven't. what do i need to do? It's a BT Business router
Standard User trogoy
(newbie) Tue 27-Dec-11 21:41:09
Print Post

Re: BT business Infinity installed - printers not working


[re: TheManStan] [link to this post]
 
In reply to a post by TheManStan:
If you've upgraded to infinity , you got a new hub. The wireless printers will still be set-up for your previous hub.
You'll likely need to go through the setup procedure for the printers themselves all over again and get them to sync with the new hub 1st, before you can add them to your computers.


Shall I delete the printers I currently got on my desktop and laptop?

How do I sync them with the new hub? I got a silver bt business router with another seperate white unit (think its a modem)
Standard User trogoy
(newbie) Tue 27-Dec-11 21:44:17
Print Post

Re: BT business Infinity installed - printers not working


[re: Ribble] [link to this post]
 
The printers are ... HP Laserjet professional P1102W and Epson SX515W
Standard User TheManStan
(learned) Tue 27-Dec-11 22:00:37
Print Post

Re: BT business Infinity installed - printers not working


[re: trogoy] [link to this post]
 
First thing you need to do is note the SSID of the hub and the passphrase that is used for the wireless connection. The printers won't be able to connect to the wireless netwrok unless they know these bits of info.

Your printers should have user guides describing how to do the wireless configurations.
If you don't have them, look them up on the relevant manufacturer websites. Should be pretty straight forward to find.
They should be configurable via wireless or via USB for wireless operation.
Standard User MHC
(legend) Tue 27-Dec-11 22:37:55
Print Post

Re: BT business Infinity installed - printers not working


[re: trogoy] [link to this post]
 
If you are not confident of moving the printers to the new hub, you can hang the old hub off the new one (with a minor change) and use the printers through that until you are ready to move them.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User trogoy
(newbie) Tue 27-Dec-11 22:56:17
Print Post

Re: BT business Infinity installed - printers not working


[re: MHC] [link to this post]
 
In reply to a post by MHC:
If you are not confident of moving the printers to the new hub, you can hang the old hub off the new one (with a minor change) and use the printers through that until you are ready to move them.



Also, I'm currently downloading the driver software from the manufacturers website. Download speed is 90KB/sec

is this speed correct/okay?

Edited by trogoy (Tue 27-Dec-11 22:58:11)

Standard User MHC
(legend) Tue 27-Dec-11 23:12:51
Print Post

Re: BT business Infinity installed - printers not working


[re: trogoy] [link to this post]
 
In reply to a post by trogoy:
In reply to a post by MHC:
If you are not confident of moving the printers to the new hub, you can hang the old hub off the new one (with a minor change) and use the printers through that until you are ready to move them.



Also, I'm currently downloading the driver software from the manufacturers website. Download speed is 90KB/sec

is this speed correct/okay?


That is not "normal" ... but it may be that BT policy has recently changed.

Download at 90KB ~ 720kbps could be OK. Many hardware vendors seem to throttle their servers providing driver updates - I have often seen downloads of that sort running at 500kb/1Mb so don't read anything into it.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to