The chap told me that he'd spoken to their suppliers (I assume he meant OpenReach?) who told him that my line isn't connected to a street cabinet, it goes straight to the exchange! Huh?
I told him I can see 3 BT cabinets from my front door. He suggested that maybe when my line was installed there was no spare capacity in any of the cabinets. Hardly likely as I live on an estate that has been built over the last decade and my house was one of the early phases so there should have been plenty of capacity.
He then suggested that perhaps when my house was built the cabinets weren't installed so they had to run the line from the exchange.
That sounds odd as this development has over 500 properties so surely BT would have installed the cabinets at the outset knowing that the capacity would be needed in the near future?
He said that I would have to wait until they rolled out FTTP. The only other option he said was to wait until the cabinets I can see have been upgraded then ask BT to give me a new line from one of them (subject to capacity).
So, it looks like I won't be getting Infinity anytime soon
Is it really likely that my line runs directly to the exchange? Is it more likely that their database is wrong?
The entry for my postcode in the Dec 2011 PCP to Postcode spreadsheet that someone posted in another thread is