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Standard User brv1973
(newbie) Mon 16-Jan-12 19:28:16
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Bt infinity bandwith issues


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We live in County Durham and are not very IT savvy.We have had BTInfinity without any issues for 11 months with regular speeds of 35+ Megs. Since the start of December we have not been able to stream ( BBC Iplayer says insufficient bandwith ) or connect to secure web pages and constantly having to refresh pages. To cut an extremely long story short we have had 50 + phone conversations with BT india and 8 seperate open reach engineers who have replaced everything and found NO problem at our end. Speedtest.net cannot complete tests ( the download speed slowly drops to zero ). BT speedchecker shows 36+ megs.
Has anybody encountered this problem and know the solution
Standard User BatBoy
(legend) Mon 16-Jan-12 19:36:58
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Re: Bt infinity bandwith issues


[re: brv1973] [link to this post]
 
One post is enough. No need to spam the forums.



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Standard User brv1973
(newbie) Mon 16-Jan-12 19:41:52
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Re: Bt infinity bandwith issues


[re: BatBoy] [link to this post]
 
sorry , not my intention to spam just to make sure that in my desperation to find a solution I reach the right audience


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Standard User BatBoy
(legend) Mon 16-Jan-12 19:45:17
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Re: Bt infinity bandwith issues


[re: brv1973] [link to this post]
 
What does the speedtester.bt.com say exactly, especially your IP profile?



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Standard User brv1973
(newbie) Mon 16-Jan-12 20:05:04
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Re: Bt infinity bandwith issues


[re: BatBoy] [link to this post]
 
Sorry took so long to reply but everything takes ages at moment as have to constantly refresh or close down internet explorer
I did a test about 30 mins ago and tried to post results with my original post but had to refresh and lost original post

download
test achieved 30***
IP profile was 36***

upload
test achieved 1400
IP profile 2000

can't remember exact numbers but will redo test when it allows me and post results
Standard User BatBoy
(legend) Mon 16-Jan-12 20:08:47
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Re: Bt infinity bandwith issues


[re: brv1973] [link to this post]
 
Have you tried a different browser, like Firefox or Chrome?



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Administrator MrSaffron
(staff) Mon 16-Jan-12 20:10:47
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Re: Bt infinity bandwith issues


[re: BatBoy] [link to this post]
 
If the issue is congestion, rather than some other technical issue then after about 2am and before 9am one would expect things to improve significantly - do they?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User brv1973
(newbie) Mon 16-Jan-12 20:11:16
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Re: Bt infinity bandwith issues


[re: BatBoy] [link to this post]
 
Yes, same happens with all, makes no difference
Standard User brv1973
(newbie) Mon 16-Jan-12 20:14:17
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Re: Bt infinity bandwith issues


[re: MrSaffron] [link to this post]
 
time of day makes no difference- wife been online at 6am on a sunday morning
Standard User jdowning640
(committed) Mon 16-Jan-12 20:54:36
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Re: Bt infinity bandwith issues


[re: brv1973] [link to this post]
 
Just curious but what is your MTU setting set to on your settings pages?
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