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Standard User Stranex
(newbie) Tue 17-Jan-12 13:33:32
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Slow speeds on Plusnet following FTTC install


[link to this post]
 
Hi everyone, first time poster so please bear with me!

I have been with Plusnet (as Force9) for almost 15 years now so made sense to continue with them when recently upgrading to FTTC.

The BT speedchecker estimated 27Mb on my line which was a substantial increase over the 6/7 I was seeing on ADSL. Install went fine and I was seeing around 22Mb at first although this has now dropped to a steady 18Mb. This seems way below estimate (I appreciate it's only an estimate but others report BT Speedchecker being conservative?) and so raised a ticket with Plusnet. OR engineer visited and proclaimed that there were no faults in the line and everything was how it should be. Being fairly new to all this I didn't ask how far cabinet was but did ask if IP profile (now sitting at around 18800k) could be reset. He said this must be requested by Plusnet and left! I contacted PN and they stated engineer was wrong and should have done a DLM reset......now have another OR visit booked to do just that.

Questions;

Is it normal for speed checker to overestimate an error free line by 30-40%?

Will resetting the DLM have any effect on the speeds I'm seeing?

What actually sets the IP profile? Can it be changed manually?

What questions should I be asking the OR engineer on next visit to ensure I'm getting best possible speeds out of my line? The last one admitted he wasn't "clued up" on FTTC.....does make you wonder!!

Any help/advice much appreciated
Administrator MrSaffron
(staff) Tue 17-Jan-12 13:46:24
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
IP Profile reflects the current sync stat with FTTC, i.e. non of the slowness in it updating. How stable is the connection? i.e. is the IP Profile reported on www.speedtester.bt.com varying?

Also if you remove the faceplate from the master socket, do all the phones in the property stop working?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Stranex
(newbie) Tue 17-Jan-12 13:55:26
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Re: Slow speeds on Plusnet following FTTC install


[re: MrSaffron] [link to this post]
 
Hi, the IP profile changed a couple of times in the first 10 days from around 22000k to 19521k which it has been for a week or so now.

Removing the faceplate does indeed stop all the phones working


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Standard User RobertoS
(sensei) Tue 17-Jan-12 14:05:42
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
Remove the faceplate again and plug an ordinary filter into the test socket. There is nothing special about the filter in the VDSL faceplate.

Then see what you get.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Stranex
(newbie) Tue 17-Jan-12 14:18:08
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Re: Slow speeds on Plusnet following FTTC install


[re: RobertoS] [link to this post]
 
Sorry Roberto, call be naive but what exactly do you want me to remove? I have a "openreach" Faceplate plugged into master socket and then a lower one plugged into the openreach plate. Do you want me to remove both? If so there are wires running from master socket to bottom face plate....what do I do with them and will it cause problems if I mess it up when the OR engineer calls?!
Administrator MrSaffron
(staff) Tue 17-Jan-12 14:21:06
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
remove both, but when we say we remove we dont mean rip all the wires off and throw them across the room, but leave the socket dangling connected to the wires e.g.

http://www.farina1.com/faceplate/IMG_5472.JPG

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Tue 17-Jan-12 14:25:34
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
As per Andrew. We want you to use the socket on the wall at the back in this pic. (Nice pic Andrew wink).

As he says, be careful not to disconnect any wires.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Tue 17-Jan-12 14:25:55)

Standard User RobertoS
(sensei) Tue 17-Jan-12 14:29:09
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
In reply to a post by Stranex:
I have a "openreach" Faceplate plugged into master socket and then a lower one plugged into the openreach plate.
?
Is it just like the pic on this page? If not, a photo uploaded somewhere sounds a good idea.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Stranex
(newbie) Tue 17-Jan-12 14:31:55
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Re: Slow speeds on Plusnet following FTTC install


[re: MrSaffron] [link to this post]
 
Lol! I thought that was maybe what you meant but unfortuately there's not enough "slack" in the wires to be able to let the face hang loose and fit another plate in its place. I'd have to to remove the wires which I'm not all that sure about?

Whilst happy to follow your advice can I ask what you're trying to troubleshoot with this? The previous engineer tested the lines both to the external box and internally and said there were no faults in the wiring?
Administrator MrSaffron
(staff) Tue 17-Jan-12 14:34:22
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Re: Slow speeds on Plusnet following FTTC install


[re: Stranex] [link to this post]
 
Fit what other faceplate? All you need to do is plug an ADSL filter into the test socket, and the openreach modem into that.

The possibility that there is a poor connection, or maybe even a dodgy Openreach VDSL faceplate

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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