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Standard User MHC
(legend) Mon 13-Feb-12 11:12:48
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New BT Speedtester


[link to this post]
 
I have hit a problem wit the BT Speedtester: http://speedtest.btcentralplus.com/

It initialises but comes back with an error:
TEST ERROR

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.


I get this on several PCs across different Infinity connections.

It was OK on Friday evening but yesterday afternoon it started. I went to run the tester and it came up with a Verisign Security Certificate - which need to be accepted. However, from that point on, I get the failures.

Have tried XP with Firefox 9, and IE, then another machine with XP and FF10 and another couple but the Certificates were accepted before we thought that they may be the problem.

Does anyone else have a problem, or if you try it, stop when the Certificate request appears and take a screen shot. The exact text may be useful in deleting the one I have and then seeing if it works.





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M H C


taurus excreta cerebrum vincit
Moderator billford
(moderator) Mon 13-Feb-12 11:21:05
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
Some reports of problems with the speedtester and Java 7, any help?

http://www.idnetters.co.uk/forums/index.php/topic,28...

~~~~~~~~~~~~
Bill

bill@thinkbroadband.com __________________Planes and Boats and ... __________________BQM
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(legend) Mon 13-Feb-12 11:24:47
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Re: New BT Speedtester


[re: billford] [link to this post]
 
Still on Java 6 ! And no changes or updates to Windows or Java between the last successful test and the failure.


And just off the phone to BT Tech support - one of their PCs now has the problem!





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M H C


taurus excreta cerebrum vincit

Edited by MHC (Mon 13-Feb-12 11:25:57)


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Standard User XRaySpeX
(eat-sleep-adslguide) Mon 13-Feb-12 15:06:18
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
It runs if you don't accept certificate.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User MHC
(legend) Mon 13-Feb-12 15:13:40
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Re: New BT Speedtester


[re: XRaySpeX] [link to this post]
 
Can you get a screen shot of the certificate please and host it somewhere.

TIA





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User Cathotel
(newbie) Mon 13-Feb-12 15:49:59
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
I can confirm I've been battling all morning with the same problem and thought it was me. I'm on FTTC with PlusNet (BT) and accepted the applet but never get anything more than 'Test Error'

Incidentally the Beta test >24M stalls at 2 or 4% but continues to download ad-infinitum until I shut the browser down. The Beta <24m works but is inaccurate at my speeds.

Three browsers, serveral PC's - glad it's not me smile

Pete

Edited by Cathotel (Mon 13-Feb-12 15:51:33)

Standard User MHC
(legend) Mon 13-Feb-12 16:08:37
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Re: New BT Speedtester


[re: Cathotel] [link to this post]
 
Can you get into PlusNet and tell them!

Also tell them that a BT Infinity (Business) customer has the problem and has reported it to BT - I have told them I have come across a couple of others with the problem. It does seem to be "random".





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 13-Feb-12 16:13:33
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
The application's digital signature has been verified.
Do you want to run the application?

Name: tickerapplet2
Publisher: BT Group plc
From: http://speedtest.btcentralplus.com
X Always trust content from this publisher.

.....................|Run| |Cancel|
I always press Cancel.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Cathotel
(newbie) Mon 13-Feb-12 16:17:50
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
Hi, I've been trying to get PN to tell me my current profile as i'm having my vDSL modem swapped out before 5pm and they can't access whatever they have to access for FTTC.

Typical the one day I wanted a before and after test I can't frown

Mind you, my Kelly Comms slot of 1pm to 5pm is rapidly approaching a no show frown

Seems to work if you're not on Infiinity or other FTTC via BT.

I'm in the Worcester/Droitwich area so don't know if it's geographical as well?

Pete
Standard User RobertoS
(sensei) Mon 13-Feb-12 16:20:43
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Re: New BT Speedtester


[re: MHC] [link to this post]
 
I got it early this afternoon. A while later it ran OK. Asked me about the certificate both times and I OK'ed it both times.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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