(This is a copy of a post I made to another area that was probably not appropriate.)
I moved into my current house in Hove in May 2011. At the time, BT's on-line broadband checker was showing availability of Infinity from 30th June 2011. This has changed every 3 months since: the date advances by 3 months every time the promised date approaches.
I sent an enquiry to the BT Infinity team 3 weeks ago (when the broadband checker was showing Infinity availability from 31st March) to which I received the following reply:
Your cabinet is planned to have WBC FTTC by 31st March 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 40Mbps and upstream line speed of 10Mbps.
If you would like to proceed with an order for the BT Retail Infinity service we would be delighted to process your order, let us know if you would like further information and a copy of the pre-order form. On receipt we will monitor the planning date and ensure the order is placed as soon as the cabinet goes live so that you in turn can receive the earliest possible delivery date.”
Shortly after the broadband checker changed availability to 30th June 2012. My postcode is BN34FE. Does anyone have any idea what’s going on?