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Standard User greatcapp
(experienced) Wed 11-Apr-12 12:26:44
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BT Upgrade announcement


[link to this post]
 
I see on the front page, that BT are increasing speed free of charge for people signing up from tomorrow.

If I ordered yesterday, but I don't have the engineer visit/go live until 17th April, am I likely to be offered this, or have I missed the party by 2 days?

Is it likely they would change my package if I asked after i signed up?

Thanks smile

I Poke Badgers With Spoons
Administrator MrSaffron
(staff) Wed 11-Apr-12 12:29:14
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Re: BT Upgrade announcement


[re: greatcapp] [link to this post]
 
A change of package will be possible if they put you on the older product speeds, would extend contract

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User greatcapp
(experienced) Wed 11-Apr-12 14:16:23
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Re: BT Upgrade announcement


[re: MrSaffron] [link to this post]
 
Thanks for your reply.

I've agreed to an 18 month contract when I signed up yesterday. Do you think they would expect me to ign up for longer, or would they just keep me at 18 months?

I Poke Badgers With Spoons


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Standard User BatBoy
(legend) Wed 11-Apr-12 14:30:46
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Re: BT Upgrade announcement


[re: greatcapp] [link to this post]
 
If you have to use the form to get higher speeds, which is unlikely anyway imo, you have to agree to a new contract of the same length as your existing contract, starting on the day you get the upgrade.

So if you're in an 18-month contract tomorrow and request the upgrade, you will start a new 18-month contract.



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Standard User greatcapp
(experienced) Wed 11-Apr-12 14:37:31
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Re: BT Upgrade announcement


[re: BatBoy] [link to this post]
 
Ok, thanks buddy.

I was just hoping I hadn't missed the faster speeds altogether by sining up a couple of days too early.

I Poke Badgers With Spoons
Administrator MrSaffron
(staff) Wed 11-Apr-12 14:41:43
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Re: BT Upgrade announcement


[re: greatcapp] [link to this post]
 
I would suggest letting the order simply progress as it is, and only try upgrading once it is up and running.

Order changes at this stage are what often cause system issues, i.e. people press wrong button or system was not tested for this combo

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User greatcapp
(experienced) Wed 11-Apr-12 14:53:59
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Re: BT Upgrade announcement


[re: MrSaffron] [link to this post]
 
Ok, thanks. I'll do that.

The upload increase from 1mb to 10mb is most important for me as opposed to the download increase.

10mb is a great increase. 20 would be amazing, but I'm not really in a rush.

I Poke Badgers With Spoons
Standard User Justo
(member) Wed 11-Apr-12 15:08:02
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Re: BT Upgrade announcement


[re: greatcapp] [link to this post]
 
Don't forget they are 'up to' speeds and you almost certainly won't get the full amounts. For instance on my line the modem shows a max upload of 7.5 so I won't get higher than that upload on the 80/20 variants.

My Broadband Speed Test
Standard User greatcapp
(experienced) Wed 11-Apr-12 15:16:33
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Re: BT Upgrade announcement


[re: Justo] [link to this post]
 
Yes, I realize that, but I think I'm close enough to get good speeds.

On ADSL2 at the moment I get 23/24mb down and 1/1.3 up, so I'm hoping i'll be towards the top end of the available speeds.

I Poke Badgers With Spoons
Standard User Justo
(member) Wed 11-Apr-12 17:11:10
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Re: BT Upgrade announcement


[re: greatcapp] [link to this post]
 
In reply to a post by greatcapp:
Yes, I realize that, but I think I'm close enough to get good speeds.

On ADSL2 at the moment I get 23/24mb down and 1/1.3 up, so I'm hoping i'll be towards the top end of the available speeds.


ADSL2 and FTTC speeds are totally unrelated, ADSL2 relies on the exchange line lengths and FTTC the lengths to the cabinet. You need to know what condition the cable is from cabinet to home and that distance too. Check the BT ADSL checker and it will tell you, it's now pretty accurate.

My Broadband Speed Test
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