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Standard User sph70
(learned) Fri 13-Apr-12 23:15:25
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Upgrade time


[link to this post]
 
How long is it taking you guys to get your increase in speed?
I registered for it this morning hoping to come home from work to find superfast grease lightning speeds but I'm still on my 38.72 Mbps profile.

My Broadband Speed Test
Standard User orly
(fountain of knowledge) Fri 13-Apr-12 23:17:12
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Re: Upgrade time


[re: sph70] [link to this post]
 
A friend called yesterday and it was applied today. So it's fairly quick it seems

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BT Infinity 8th July 2010
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600m (approx) to cabinet
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Standard User Bapteeed
(learned) Fri 13-Apr-12 23:38:43
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Re: Upgrade time


[re: orly] [link to this post]
 
took just over 12 hours for mine to be upgraded , if u have increased upload but stil 38.72 ip profile restart modem/router


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Standard User sph70
(learned) Fri 13-Apr-12 23:59:29
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Re: Upgrade time


[re: Bapteeed] [link to this post]
 
In reply to a post by Bapteeed:
took just over 12 hours for mine to be upgraded , if u have increased upload but stil 38.72 ip profile restart modem/router


Thanks for that mate, I'll bare that in mind

My Broadband Speed Test
Standard User RobertoS
(sensei) Sat 14-Apr-12 00:24:55
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Re: Upgrade time


[re: sph70] [link to this post]
 
Have you tried turning the modem and router off for a couple of minutes?

Also see a PM I've just sent you about something else smile. (Flashing red icon near the top).

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User sph70
(learned) Sat 14-Apr-12 00:32:05
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Re: Upgrade time


[re: RobertoS] [link to this post]
 
no I haven't restarted my modem.
I'm expecting it to re sync itself based on what I've read,

My Broadband Speed Test
Standard User RobertoS
(sensei) Sat 14-Apr-12 00:51:18
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Re: Upgrade time


[re: sph70] [link to this post]
 
Some seem to, some don't.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User Duck
(regular) Sat 14-Apr-12 01:53:09
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Re: Upgrade time


[re: RobertoS] [link to this post]
 
I upgraded online Thursday afternoon but was told it wouldn't take effect until Monday.

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Standard User RobertoS
(sensei) Sat 14-Apr-12 09:16:12
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Re: Upgrade time


[re: Duck] [link to this post]
 
There's probably a queue by now in some areas. BT (tongue ) didn't think anyone would really bother so there's no staff pre-allocated to dealing with a short surge.

Assuming three minutes clerical time and 30-60 seconds on-screen time, plus a couple of sips of strong coffee to help the over-stressed operative cope with the pressure, we are looking at up to 5 minutes per upgrade. Say 100 in the queue, plusmeal and toilet breaks, that's 11 person-hours. Plus the Grand National, three days.

grin.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Bapteeed
(learned) Sat 14-Apr-12 20:42:32
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Re: Upgrade time


[re: Duck] [link to this post]
 
In reply to a post by Duck:
I upgraded online Thursday afternoon but was told it wouldn't take effect until Monday.

i did the same and was given the 19th for when it would be completed but a quick call changed this to the 13th
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