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Standard User jc_
(newbie) Sun 15-Apr-12 20:46:38
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Everyone's got Fibre, but no more space in cabinet for me!


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Hi
Iíve tried to join initially Sky then Bt for fibre connection, Iíve got a problem where all properties around me have a up to 100Mb fibre connection. When Iíve tried to join I do not come up on the lists that I have a fibre connection.
The cabinets is about 8 meters away from my BT master socket. After my failed attempts to join it was suggested to me that I contact Openreach. The only method of contact I found was by email, but received message back saying that they only deal with the providers.
I tried again to join first Sky then BT, where I got through to a connection supervisor who said that there was not any more room in the cabinet. I asked them to contact Openreach, to which they said they couldnít my only option was to register my interest in fibre and wait till Iím connected.
Funny thing is I received a letter from BT offering infinity in February.
I could be waiting forever, anyone have any ideas how to speed this up?
Thanks
John
Standard User 5km
(knowledge is power) Sun 15-Apr-12 21:51:22
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
This was going to happen sooner or later.

Do you know which fibre cabinet you have? Is it a small ~96 or 128 port one?

O2 Broadband Premium LLU
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Standard User RobertoS
(sensei) Sun 15-Apr-12 22:38:07
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
If they really are 100Mbps then it is FTTP. What is the number on the cabinet 8 metres from you, and is it the same as one of these photos? If you post your postcode we might be able to get more information. PM it if unhappy about posting it, but lots of us have posted ours.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User jc_
(newbie) Mon 16-Apr-12 08:14:44
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
Hi
Looking at the cabinet pictures, I think I might of mistaken it for the Bt manholes, although the openreach guy spent a good three quarters of a day in it back in October last year.
My post code is MK5 7BZ
Thanks
John
Standard User RobertoS
(sensei) Mon 16-Apr-12 08:46:16
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
OK, yes that postcode gets FTTP, so you are right about the speeds.

Your phone should be connected to cabinet 95, but the distance from it is irrelevant. It is only relevant for FTTC, where the service is delivered to the premises from the FTTC cabinet which would be near it, over your existing copper to the phone cabinet and copper between the two.

I find it very hard to believe what you are being told about all the connections already being taken up, but if it has been available for a long time I suppose it's possible. I'll mention it to someone who may be able to look further into it.

You say all the properties have it. Do you actually know anyone connected to it?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Edited by RobertoS (Mon 16-Apr-12 08:48:15)

Standard User jc_
(newbie) Mon 16-Apr-12 09:03:01
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: RobertoS] [link to this post]
 
Hi
Iíve used the post code, house number search on various houses around me.
It say's they have connection up to 100mbs
I don't know anyone who's actually got it though.
It's just me and the house next door that can't get fibre.
Itís frustrating when you actually want fibre but canít get it in an enabled area, seems thereís no one to contact to sort it out.

Thanks
John
Standard User RobertoS
(sensei) Mon 16-Apr-12 09:12:29
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
You haven't got a landline phone number then? If you have, who is it with?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User jc_
(newbie) Mon 16-Apr-12 09:21:56
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: RobertoS] [link to this post]
 
Hi
I've got a landline with Primus, went for cheapest option for line rental as I use a mobile phone for calls.
My current broadband supplier is Demon.
Youíd think with me wanting to join Sky or Bt, taking a fibre and calls package that they would chase up getting me connected if they want my business.
Thanks
John
Standard User RobertoS
(sensei) Mon 16-Apr-12 09:40:53
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: jc_] [link to this post]
 
Ummm - Demon and Primus. That may be a clue. Is next door the same?

What does the BT Speed Test give for your line? Does it work, or does it say number not recognised, or something like that?

Have you tried your address in the checkers, or just the phone number?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User jc_
(newbie) Mon 16-Apr-12 10:06:31
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Re: Everyone's got Fibre, but no more space in cabinet for m


[re: RobertoS] [link to this post]
 
Hi
Unsure on what services next door are on.
Bt Speedchecker came up with "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
i've tried the address and the phone no. checkers, both say no fttp, though they say i can have standard broadband.

Thanks
John
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