Step 1:- Ensure your computer is plugged into the Broadband line to be tested.This speedtester will not work on iPads/Tablets,smartphones or other mobile devices.
Step 2:- Ensure your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters).
Step 3:- Ensure that any wireless adaptor in your computer is switched off.
Step 4:- Close any programs that may be running on your computer.This in cludes any background programs such as anti-virus software (such as Norton McAfee, or NetProtect+) corporate VPN or Peer2Peer client.(Please ensure you re enable any anti-virus software after you have finished testing).
Step 5:-Reboot your modem/router by powering it off,waiting one minute,and then powering it up again.Wait for any lights on the modem router to stabilise before the starting the test.
Step 6:-Restart your browser.
Step 7:-Ensure that no other people or devices(eg. broadband-connecterd TV set-top box) are using the broadband line to be tested.
Step 8:-Ensure the 10 day stabilisation period has completed before reporting any suspected fault-this is how long it can take for your Broadband to train to its optimal speed.
Step 9:-For fibre customers please run the Beta test first (right-hand column below),ensuring you use the correct test for your line speed.
Please confirm that you have carried out the above steps. The speed tester may report an inaccurate result by failure to comply with the above.
Note number 8... the words "left and right hand" come to mind