If these other addresses are all on the same cabinet as you (which they would seem to be), then you should be able to get FTTC, unless that distribution pole (DP) is fed from a different cabinet, as you say I can't see 50 meters making that much deference, it's got to be a database error.

Now if it was a different cabinet, as you do appear to be on the edge of P23, the next area to you is covered by P10 and P9, but they are also live and taking orders, so I still thinks it's a database error.

I've mapped the above three cabinets here http://batchgeo.com/map/a8ff723912b246cc583d6dd9e607...

Now the next step is to collate your evidence, and take this up with your ISP. If they are of no help then perhaps contact Open Reach, if that does not work then a polite email detailing the steps you have taken to resolve this, and the evidence to the CEO of the BT Group may well help.

Take a look at this post ( http://forums.thinkbroadband.com/fibre/f/4124753-can... ), and read the thread it's in, it contains some other useful pointers and contact details, and it exactly the same problem your having.

Keep us updated on progress and good luck.

Edit. Had a look for your cabinet this morning, and suspect that this is it http://g.co/maps/asezw if you go and have a look on it, it may have the number on it. Depending on the route your line takes it could be anywhere between 850m to 1200m presumming it doesn't go some really strange route.

Edited by R0NSKI (Tue 22-May-12 08:02:33)

Ronski,

thanks for all your help. Just come out of a very busy week at work and returning to the important stuff!

I 'phoned Plusnet (my current ISP, The 'Phone Co-op, doesn't offer FTTC) as they seem to have a decent reputation for customer service. After consulting her supervisor, the young woman I spoke to said that the reason I can't see any FTTC info is because our line is not connected to BT.

[This seems to make some sort of sense as The 'Phone Co-op were basically reselling AOL/TalkTalk LLU services - but I still didn't think it was right!]

I can see that if you're moving from someone else's LLU service then you'd have to take on a BT -provided line and the reconnection made in the cabinet. But wouldn't this work apply to a BT line as well - or do the Openreach engineers connect up all of the BT lines to fibre, even for ADSL and for plain old telephone? In any case it would seem to be an extremely unlikely coincidence that all the 'FTTC unavailable' addresses on our street were also both non-BT lines and connected to the same pole - and vice versa, that all those not connected to that pole were BT lines ...

Plusnet also said that lines in our area would have been upgraded for BT customers only and there would be a roll-out for non-BT customers later. Again this didn't seem to make sense as in order to get FTTC at the moment I'd have to use a BT reseller and so take on a BT-supplied line - like with Plusnet who are part of the BT group...

Btw I understood the Ofcom advice on transferring 'phone numbers to mean that any provider that you were leaving had to hand over your 'phone number and so any new provider wasn't obliged, but would have to be cutting off their nose to spite their face if they refused, to take on your old number - is that basically right?

Anyway, I also tried to find a contact for Openreach but could only find their 'expressing an interest' form - which seems very much to be aimed at people whose exchange has not yet been updated. I squeezed as much detail as I could into the little text box and perhaps - you never know - someone will read it!

If you can recommend any more direct points of contact I'd be very grateful. Thank you for your help and encouragement.

I've sent you a PM, look at the top of the page should be a little mail symbol if look carefully.

Regardless of being LLU the address checker should still show FTTC as being available. If you use your number and your LLU then the checker will show no info at all.

Lines are only connected to FTTC cabinet when FTTC is required, I think with FTTC being relatively new some information from ISP's is confused.