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Standard User movinglight
(newbie) Sat 02-Jun-12 13:17:35
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Open FTTC box but no engineers around


[link to this post]
 
Bit concerned about this, the box next to PCP2 in Sheringham is open at the fibre optic end (I'm assuming that's what the tubes in the coloured substance are - see image)

Picture of the open part of the box

No OR vans/people around so I closed the door gently but it just swings open, went by the exchange to let them know but no answer, there was a note that protech are working inside so Im assuming they are working on the exchange to make it live (date date was 30th June now specified as 1st June on Samknows but not live as yet)

Since its impossible to contact openreach to tell them about the unprotected cabinet I will have to hope that nobody fancies having a poke around or stealing anything,

1. Am I right to assume that what is in the image suggests fibre is connected?

2. If a BTO person see's this post them may be worth putting in a call to someone on duty to get the box locked.

Stephen
Anonymous
(Unregistered)Sat 02-Jun-12 13:44:18
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
suggest you repout it to Bt secuirity via 151
Standard User aramsay
(member) Sat 02-Jun-12 14:09:43
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
From the OpenReach site:

We want to know immediately if you think that any part of our network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy Openreach worksites. We'd like you to call us on 0800 0232023 if you spot any of the following so we can attend to it quickly:
Damaged underground cables (typically caused by mechanical diggers in built-up areas)
Loose cables or cables dangling from telephone poles
Damaged green cabinets and/or open doors on them
Damaged telephone poles (e.g. poles leaning at awkward angles, or poles that have been completely smashed to the ground)
Loose, cracked or missing manhole covers

Edited by aramsay (Sat 02-Jun-12 14:10:33)


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Standard User movinglight
(newbie) Sat 02-Jun-12 14:13:46
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Re: Open FTTC box but no engineers around


[re: Anonymous] [link to this post]
 
Thanks for the suggestion, a nice lady in India offered me a number that is disconnected 0800 0208 2023 and another number that sounds like the right one (external team) 0800 917 7381 but there is no one there till Monday (assuming Wednesday).

I'm thinking of putting two small strips of black tape to stop the door blowing in the wind and exposing the contents, I hope the Judge will understand when I say why I did it.

S
Standard User movinglight
(newbie) Sat 02-Jun-12 14:23:55
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
Duly reported - thank you aramsay, 4-24hours will see it resolved.

Edited by movinglight (Sat 02-Jun-12 14:24:54)

Standard User aramsay
(member) Sat 02-Jun-12 17:44:21
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
No problems; they've always been quite responsive, and grateful when I've had the need to contact them about an open cab in the past; just think of all the man-hours saved, if it was a PCP and some kids just sat there pulling all the cables out, just for fun!

Alan
Standard User Zarjaz
(knowledge is power) Sat 02-Jun-12 19:05:57
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Re: Open FTTC box but no engineers around


[re: aramsay] [link to this post]
 
In 16 years, out of all the 'green box open at' faults I have attended, only 1 was an Openreach/BT box, all the others have been comtel/Virgin cabinets.

The response for these is normally within 4 hours, if after 'normal' hours they will get an engineer out off the call out list, and very thankful the engineer will be too ! 3 hours minimum for a call out, just to shut a door/ring the reporting punter and let them know it wasn't one of ours !

Standard User Al1264
(regular) Sat 02-Jun-12 19:11:01
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
Slightly off topic but thanks for the nice picture. smile
Standard User Al1264
(regular) Sat 02-Jun-12 19:11:01
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Re: Open FTTC box but no engineers around


[re: movinglight] [link to this post]
 
duplicate post deleted

Edited by Al1264 (Sat 02-Jun-12 19:12:12)

Standard User aramsay
(member) Sat 02-Jun-12 19:13:03
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Re: Open FTTC box but no engineers around


[re: Zarjaz] [link to this post]
 
Some of us can tell the difference between the two wink

Alan
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