The circuit has been tested and the results are as follows :
Problem Explanation: [EPP508] No performance issues have been identified in the BTW network.
Resolution/Recommendation: Please follow your diagnostic procedures to resolve the fault.
GEA Test - 30M-60M Downstream, Interleaving Off - 10M-20M Upstream, Interleaving Off
The GEA test passed indicating no issues however the circuit appears to be banded. As no fault has been found on the circuit, it is advised to power cycle all the equipment connected to the line including the VDSL modem for a period of 15-20 minutes and retest.
That looks very much like Plusnet's terminology.
If you are indeed you are with Plusnet, I can confirm they do NOT see all the modem's resyncs in their own logs.
Does your modem resync "on the fly" regularly?
The built in modem log should confirm that (may need to be enabled first though).
Attenuation etc. suggests a higher speed should be possible, but SNRM doesn't, thus indicating quite a noisy line. Possibly cross-talk issues?
How long have you had FTTC & how long was it before sync & attainable rates dropped?
If you are with Plusnet, the 80/20 service is still a "trial" & as you are achieving over 50% of available speeds I doubt they could/would pursue this unless you are able to prove "faults" - maybe via setting up the ongoing stats logging/graphing.
I have seen many issues on my connection with GEA tests all O.K. sort of comments & it has taken around 11 months to finally get it sorted - & that is even with extremely well documented "proof".
If you haven't already done so, disconnecting & reconnecting via the router (not modem) sometimes
frees up a "stuck" low IP Profile.
Your ISP would also definitely see that in their logs as it initiates a new PPP session.
Edited by Bald_Eagle1 (Wed 13-Jun-12 07:26:30)