Before making any call for support, you really should try the test as Bald_Eagle1
Unscrew and remove the SSFP
(the service specific face plate). You will now have the lower back portion of the NTE5/A
exposed. At the lower right is the "test-socket". Plug a known-to-be-good "dangly" micro-filter into that socket and connect the Huawei HG612
via the micro-filter. Plug a telephone into the other socket of the micro-filter. Leave it connected like that for at least 24 hours. Monitor the line statistics (SNRM and Sync) when the telephone is (1) in use answering an incoming call (2) in use to originate a call (3) not in use.
If the issue you have previously noticed is no longer apparent, then you will have clear evidence of a faulty SSFP
, which is Openreach
's responsibility to replace. If the problem still persists, then it is an external fault -- somewhere between the NTE5/A
and the FTTC DSLAM. Once again, it is Openreach
's responsibility to fix.
100% Linux and, previously, Unix.